Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Supervisor, Shareholder Services - Private Capital Services



What will you do?

• The Supervisor will support the organisation of the day to day work of the Shareholder Services administration team, act as a first escalation point for the Shareholder Services oversight team, and support the coaching and development of new and developing team members.
• Oversee the accurate and timely execution of agreed processes supporting the registrar and transfer agent functions across the range of Private Capital Services structures supported by the business.
• Ensure all audit and regulatory requirements are clearly satisfied and key service level agreements met as evidenced through the monitoring and controlling the timely and accurate completion of processes.
• Deep understanding and exemplary execution of mandatory escalation processes in accordance with agreed procedures when required. Create and maintain detail and status of any issues/events.
• Execution of complex processes , tolerance checks and control functions and oversee and provide cover for the input of any required manual entries including in relation to cash and transaction reconciliation logs, transaction working papers, and other metrics and control data
• Coordinate responses to queries and incoming emails, develop and maintain good working relationships with other teams within RBC Investor & Treasury Services to support the success of the larger team. Ensure ongoing productivity by providing back-up relief for staff who are absent or on leave with flexibility to work various shifts of home location
• Ensure activities and controls are documented in comprehensive procedures and support the governance and control of the team through the application of professional awareness risk mind-set
• Adhere to all RBC Investor & Treasury Services Policies and Procedures at all times.

What do you need to succeed?

Must-have

• Experience in shareholder services and /or and/or business administration with a focus on preferably fund structure
• Minimum 4 years in relevant Shareholder Services/Transfer Agent operational knowledge and experience
• Good written and verbal communication skills, ability to use initiative and excellent attention to detail.
• Good interpersonal skills and networking abilities with agents and internal departments and ability to work as part of a team to achieve collective goals.
• Good organisation skills, ability to prioritise workloads to meet tight deadlines.
• As a guideline to ensure a reasonable time is spent in a role, you are expected to have at least 12 months of service in your current role for any lateral move

Nice-to-have

• University degree or equivalent desirable.
• Robust shareholder services and workflow management experience
• Shareholder services system knowledge desirable:

- SARA or equivalent applications

- Excel and other Microsoft Office applications

What\xe2\x80\x99s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job Summary What is the opportunity?
RBC Investor & Treasury Services, Malaysia is a center of operational excellence supporting 10 countries across three geographic time zones.
RBC I&TS\xe2\x80\x99s Private Capital Services delivers specialist corporate fund administration, fund accounting, transaction management and shareholder services to Private Equity, Real Estate, Infrastructure Funds and other Private Capital Services Structures.
The Supervisor, Shareholder Services, is responsible for overseeing the accurate and timely operation of agreed processes supporting the registrar and transfer agent functions across the range of Private Capital Services structures supported by the business, for reviewing the work of other Shareholder Services administration team members in support of the \xe2\x80\x98maker checker\xe2\x80\x99 process control function, and for the execution of complex transaction processes and control functions.

Supporting Region : Luxembourg ( 3pm \xe2\x80\x93 12 am or 4pm -1am )

Address: Cyberjaya, Selangor, Malaysia

City: MYS-SELANGOR-CYBERJAYA

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: Wealth Management

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-04-27

Application Deadline: 2023-05-11

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

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