Job Description

Job SummaryWhat is the opportunity?RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability.You will be responsible to ensure treatment of cash and security instructions received from RBC Investor & Treasury Servicesxe2x80x99 clients in line with prescribed market, NAV and Treasury deadlines The role is to deliver specific services to external and internal clients with high level of quality, efficiency and fostering a client first mindset.You will be supporting UK region, working hours would be between 3pm-12am or 4pm xe2x80x93 1am. However, flexibility is required to support business needs.What will you do?

• Monitor system feeds from various sources and ensuring no delays to the reconciliation process.
• Respond quickly and efficiently to and problems reported by the Global Reconciliation teams and also respective.
• Ensure all Service Now tickets are resolved on a timely manner and all exceptions raised to the Manager.
• Ensure the maintenance queue is monitored and all rejected feeds are investigated / resolved on a daily basis.
• Point of escalation for the team.
• To cover manager during their absences.
• Contribute to successful project completion by identifying risks and developing/recommending mitigation strategies.
• Monitors TLM access for appropriateness and consistency between users.
• Recommends business solutions that satisfy stakeholder needs whilst exploring and assessing options for value add-on
• Responsible for updates and review of all key risk related documents.
• Ensure the effective management of appropriate controls for effective management of processes, policies & procedure.
• Ensure regular communication with key stakeholders & oversight team.
• Produce and maintain statistical information, preparation of reports and analysis for decision making.

What do you need to succeed?Must-have

• 3-5 Years of financial services industry experience in an operations environment
• Banking experience in operations within Funds Management/custodian environment.
• Extensive TLM knowledge.
• Basic reconciliation knowledge
• Ensuring that all key client services Level Agreements are met
• Ability to work under pressure and to prioritize actions.
• Demonstrate coaching and leadership ability.
• PC literate in MS Office applications
• Competent in MS Excel, PowerPoint and Visio

Nice-to-have

• Competent in MS Access DB

Whatxe2x80x99s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job Skills Business Performance Management, Decision Making, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Long Term Planning, Time ManagementAdditional Job DetailsAddress: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYACity: PutrajayaCountry: MalaysiaWork hours/week: 40Employment Type: Full timePlatform: WEALTH MANAGEMENTJob Type: RegularPay Type: SalariedPosted Date: 2025-02-21Application Deadline: 2025-03-12Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

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