To derive operation strategy on handling (Internal & External) customer complaints,
To generate daily Operation report (Interpretations of Issue Dehire data / Customer
Complaints Analytics / Corrective Action Plans / BER Analysis / Purchasing Item data /Invoice Processing / DN Posting / Finance & CS team Liaison.
To manage Customer Complaints, Preventive Actions, Quality Non-Conformance compliance.
To monitor and derive Supplier's performance, capacity, analysing latest trend of supplier on monthly basis.
Overall responsibility on Month End Stock Count, Inventory Management, Purchase data compilation / BER Analysis Summary / Documentation and Report Ownerships
PRINCIPAL ACTIVITIES:
To ensure Daily Purchase and Item transaction is accurate and reliable.
To manage required Improvement Projects
To manage meetings / appointments (supplier & vendor) and manage internal communications.
Develop, Implement, and review Operational activities, policies and procedures.
Coordinating with other internal departments to achieve the objective of delivering quality services to the customers
Quality Management (Product and Documentations)
Identify and address problems and opportunities for the company
Contributing significantly on cost reduction projects / tasks and revenue generation
To promote company culture that encourages top performance and high morale.
MOST FREQUEST CONTACTS (EXCL DIRECT REPORTS):
Supplier (Tools, Consumables, Transporter, Timber)
Sales and CRM
Finance
Human Resource
LEADERSHIP REQUIREMENT:
Effective listening and understanding
Eye for detail
Process Oriented and Hands On
Ability to address the problem, solution, and other possible opportunities
Professional Conduct in terms of Reporting time, working hours and official communication
Ability to handle and work under pressure.
Good English Communications, Excel Skills, Document and Process Control.
Team player and support all colleagues to achieve collective result.
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PERFORMANCE MEASURES:
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Safety Measures / contributions
Cost Saving & Revenue Generation Measures
On time management (project delivery / reports / deliveries / etc)
Customer Complaint management
Consumable on time delivery / smooth Operation planning
No breakdowns on operation process
Minimising errors in reporting and documentations
.
POSITIONS REQUIREMENT:
Fresh graduate with Degree in Manufacturing Engineering.
Minimum degree holder
Must be fit and healthy.
Good interpersonal and communications skills with team player attitude
Willing to work additional hours and on weekend (if required) to ensure smooth operations.
The company will issue from time-to-time new policies and procedures and the incumbent are bound by these policies and procedures and at all times promote Loscam Limited in an ethical and professional manner.
Job Types: Full-time, Permanent
Pay: RM3,400.00 - RM3,700.00 per month
Benefits:
Free parking
Health insurance
Parental leave
Professional development
Education:
Diploma/Advanced Diploma (Required)
Experience:
Supply chain management: 3 years (Required)
Transportation management systems: 2 years (Required)
Document management systems: 2 years (Required)
Language:
English (Required)
Bahasa Malaysia (Required)
Willingness to travel:
100% (Required)
Work Location: In person
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