Support, Donor Care
Petaling Jaya, M10, MY, Malaysia
Job Description
Purpose of Job
The purpose of job is to serve as frontline contact with donors that have been donating to WWF-Malaysia, maintaining database management and internal processes related to donor relations and donor operations.
Key Outputs
Manage the day-to-day enquiries related to donations and campaigns via email and telephone. Resolve donor enquiries within a specified time frame. Ensure zero donor complaint and process errors. Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc. Maintaining a clean database by updating accurate information. Targets (both financial and non-financial) as outlined in yearly workplan (including yearly budget and yearly Balanced Scorecard Matrix) met.
Job Types: Full-time, Contract
Contract length: 24 months
Pay: RM1,700.00 - RM2,500.00 per month
Benefits:
Additional leave Health insurance Maternity leave Parental leave Professional development
Application Question(s):
Are you aware and comfortable with the stated salary range? What is your expected salary (in MYR)?
Work Location: In person
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Job Detail
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Job IdJD1271369
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, M10, MY, Malaysia
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EducationNot mentioned