Job Description

Requirement, Desired Skills & Experience: * Candidate must possess at least Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor\xe2\x80\x99s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science and Technology or equivalent. At least 3 years working experience in 3rd level support.

• Advanced Troubleshooting: Investigate and diagnose complex technical issues reported by customers or escalated from lower tiers of support. This may involve analyzing code, logs, and database queries to identify the root cause of the problem.
• Performance Optimization: Identify and address performance bottlenecks in .NET applications, including inefficient code, database queries, or system configurations. Optimize performance to improve application responsiveness and scalability.
• Code Review and Analysis: Review .NET code to identify potential issues, such as memory leaks, resource contention, or security vulnerabilities. Provide recommendations for code improvements and best practices adherence.
• Database Expertise: Utilize expertise in database technologies (e.g., SQL Server, Oracle) to troubleshoot database-related issues impacting .NET applications. Optimize database queries, indexes, and schema designs for improved performance and reliability.
• Security Expertise: Identify and address security vulnerabilities in .NET applications, such as SQL injection, cross-site scripting (XSS), or authentication/authorization flaws. Implement security best practices and recommendations to protect sensitive data and mitigate risks.
• Environment Configuration: Configure and troubleshoot .NET application environments, including web servers, load balancers, and caching servers. Ensure proper configuration and tuning for optimal application performance and reliability.
• Patch and Update Management: Manage patching and updates for .NET frameworks, libraries, and dependencies. Ensure compatibility with existing applications and perform regression testing to verify stability and functionality.
• Documentation and Knowledge Sharing: Create and maintain technical documentation, troubleshooting guides, and best practices for .NET application support. Share knowledge and expertise with peers and lower-tier support teams to enhance overall support capabilities.
• Collaboration with Development Teams: Collaborate with development teams to reproduce and resolve complex issues identified in production environments. Provide detailed feedback and insights to assist in code fixes and improvements.
• Incident Management: Participate in incident management processes to ensure timely resolution of critical issues impacting production environments. Coordinate with cross-functional teams to mitigate service disruptions and restore normal operations.
• Continuous Improvement: Identify opportunities for process improvements, automation, and efficiency gains in .NET application support. Propose and implement initiatives to streamline support workflows and enhance customer satisfaction.
• Customer Advocacy: Act as a customer advocate by understanding and representing customer needs and concerns within the organization. Provide proactive communication and updates to customers regarding issue resolution progress and status.

SkillsetMicrosoft SQL Server, MySQL, PostgreSQL and others./ Primary Responsibilities: * Advanced Troubleshooting: Investigate and diagnose complex technical issues reported by customers or escalated from lower tiers of support. This may involve analyzing code, logs, and database queries to identify the root cause of the problem.

• Performance Optimization: Identify and address performance bottlenecks in .NET applications, including inefficient code, database queries, or system configurations. Optimize performance to improve application responsiveness and scalability.
• Code Review and Analysis: Review .NET code to identify potential issues, such as memory leaks, resource contention, or security vulnerabilities. Provide recommendations for code improvements and best practices adherence.
• Database Expertise: Utilize expertise in database technologies (e.g., SQL Server, Oracle) to troubleshoot database-related issues impacting .NET applications. Optimize database queries, indexes, and schema designs for improved performance and reliability.
• Security Expertise: Identify and address security vulnerabilities in .NET applications, such as SQL injection, cross-site scripting (XSS), or authentication/authorization flaws. Implement security best practices and recommendations to protect sensitive data and mitigate risks.
• Environment Configuration: Configure and troubleshoot .NET application environments, including web servers, load balancers, and caching servers. Ensure proper configuration and tuning for optimal application performance and reliability.
• Patch and Update Management: Manage patching and updates for .NET frameworks, libraries, and dependencies. Ensure compatibility with existing applications and perform regression testing to verify stability and functionality.
• Documentation and Knowledge Sharing: Create and maintain technical documentation, troubleshooting guides, and best practices for .NET application support. Share knowledge and expertise with peers and lower-tier support teams to enhance overall support capabilities.
• Collaboration with Development Teams: Collaborate with development teams to reproduce and resolve complex issues identified in production environments. Provide detailed feedback and insights to assist in code fixes and improvements.
• Incident Management: Participate in incident management processes to ensure timely resolution of critical issues impacting production environments. Coordinate with cross-functional teams to mitigate service disruptions and restore normal operations.
• Continuous Improvement: Identify opportunities for process improvements, automation, and efficiency gains in .NET application support. Propose and implement initiatives to streamline support workflows and enhance customer satisfaction.
• Customer Advocacy: Act as a customer advocate by understanding and representing customer needs and concerns within the organization. Provide proactive communication and updates to customers regarding issue resolution progress and status.

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