Job Description

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

POSITION SUMMARY
SAP, the Cloud Company powered by HANA, is the market leader in enterprise application software. Through its digital core SAP empowers people and organizations to work together more efficiently and use business insight more effectively.

SAP Customer Success - Premium Hub - CoE is recognized for its world-class customer care, its leading service and support offerings and its fast-growing business. We strive to further improve our innovative service portfolio and our customer engagement programs, as well as increasing our delivery efficiency regardless of the deployment mode. Our target is to increase business outcome for customers, make them more efficient and accelerate time to value. This includes all SAP solutions across all deployment scenarios (on premise, cloud, hybrid).
This position is within the Global Remote Service Delivery (RSD) organization, which provides SAP Enterprise Support / SAP Enterprise Support Cloud Editions and Premium Engagement customers with the relevant methodology and content to drive their innovation agenda based on industry business models requirements; thus providing value realization, resulting in increased customer satisfaction and renewals. The role of the Support/ Service Engineer is to ensure excellence in regional customer delivery via the tasks and responsibilities outlined below.

EXPECTATIONS AND TASKS

• Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas/solutions
• Deliver remote Continuous Quality Check (CQC) services or Expert Guided Implementation services as technical/functional expert for broad area of topics
• Collaborate with teams in other regions and/or functions across the globe
• Actively provide customer feedback to development based on delivery
• Support our customers in their transformation to S/4HANA (on premise or cloud) and/or to the Cloud
• Be engaged on the latest technologies and SAP products
• Drive new initiatives and activities
• Develop new service contents, trainings, specifications and documentation
• Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Degree in Computer Science, Information Systems, Engineering or similar
• Functional and Technology Experience in one of SAP cloud solutions, such as SuccessFactors, Ariba, CX, S/4HANA Cloud, etc.
• Technology: ABAP / Netweaver (Basic to Advanced knowledge)
• Application: S/4 HANA
• SAP Cloud Platform or SAP Cloud Applications
• Programming skills
• Database skills - SAP HANA
• Good English skills in written, verbal and presentation
• Technical inquisitive nature with strong analytical and problem-solving skills

WORK EXPERIENCE

• At least 1 year of experience with SAP products and technology required
• At least 1 year of experience with SAP HANA or SAP Cloud Applications and related areas
• Strong customer-facing experience and business acumen
• Proved knowledge about SAP Services & Support Portfolio

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP\'s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 365320 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 50% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Requisition ID: 365320

Posted Date: Feb 17, 2023

Work Area: Consulting and Professional Services

Career Status: Graduate

Employment Type: Regular Full Time

Expected Travel: 0 - 50%

Location:

Kuala Lumpur, MY, 59200

Job alert

The key to SAP\'s success? Our people.

We grow. We lead. We innovate - together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day. We\'re results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities. But our goal is mutual. We build breakthroughs, together.

Driven by innovation? It\'s in our DNA.

At SAP, innovation is more than just developing top-notch software - it\'s creating technologies that open up new possibilities. As a cloud company we are future-proofing our customers\' business and building systems that provide a foundation for growth and innovation. We know this doesn\'t happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration. Of course, having the resources and expertise of a major global organization helps too.

Got ambitious goals? Achieve them - at SAP.

Stay relevant, agile, successful. SAP\'s robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career. At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged - and working towards their individual career goals.

SAP