Job Description

Responsibilities:

Providing best-in-class technical support across a broad range of cutting-edge enterprise products

Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.

Escalate unresolved issues to appropriate internal teams and external vendors

Responsible for providing resolution to issues within the parameters of contractual Service Level Agreements (SLAs).

Provide prompt and accurate feedback to clients

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Follow up with clients to ensure their systems are fully functional after troubleshooting

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Requirements:

A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.

Flexible and adaptable to new product releases and technologies.

Able to work independently with general instructions.

Analytical ability: Gather, evaluate, analyze and resolve moderate to complex technical problems.

Customer facing capabilities, Professional appearance, Service oriented.

Good understanding of application server and database server

Openness to be on standby 24 x 7 rotational support

Fresh graduates with excellent academic credentials are highly encouraged to apply

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!