Job Description

• Providing best-in-class technical support across a broad range of cutting-edge enterprise products
• Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.
• Escalate unresolved issues to appropriate internal teams and external vendors
• Responsible for providing resolution to issues within the parameters of contractual Service Level Agreements (SLAs).
• Provide prompt and accurate feedback to clients
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals

Requirements:

• A bachelor\'s degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
• Flexible and adaptable to new product releases and technologies.
• Able to work independently with general instructions.
• Analytical ability: Gather, evaluate, analyze and resolve moderate to complex technical problems.
• Customer facing capabilities, Professional appearance, Service oriented.
• Good understanding of application server and database server
• Openness to be on standby 24 x 7 rotational support
• Fresh graduates with excellent academic credentials are highly encouraged to apply

What\xe2\x80\x99s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It\xe2\x80\x99s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don\xe2\x80\x99t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we\xe2\x80\x99re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you\xe2\x80\x99re excited about working for our company and believe you\xe2\x80\x99re a good fit for this role, we encourage you to apply. You may be exactly the person we\xe2\x80\x99re looking for!

TD SYNNEX