Support Engineer

Puchong, Malaysia

Job Description


Key Responsibilities \xe2\x80\xa2 Assist sales team to respond to the prospects\xe2\x80\x99 technical inquiries or concerns. \xe2\x80\xa2 Collect, analyse, clarify and understanding the prospects needs by attending requirement gathering meetings and provide a technical specification confirmation with a solution diagram on product capabilities. \xe2\x80\xa2 Work with the sales team to determine solutions to customers\xe2\x80\x99 challenges, customization needs and supporting the sales team to present proposals to clients. \xe2\x80\xa2 Analyse the prospect\xe2\x80\x99s tender requirement, provide the response according to the current state of the product, identify the gaps and provide the effort estimation of customization effort by getting the necessary input from product team. \xe2\x80\xa2 Brief and consult sales team on new features of the product. \xe2\x80\xa2 Maintain and improve company\xe2\x80\x99s demo site environment and ensure software solution is updated and running at all times. \xe2\x80\xa2 Negotiate tender and contract terms and conditions on technical portions to meet both client and company needs..
We have been focusing on building our core strength \xe2\x80\x94 providing innovative and integrated services in the ELV solution sector. The reason behind our success has always been superior performance and the continuous relationships we foster with our clients and suppliers. Partnering with our clients allows us to tailor our security services in order to keep their businesses and routines running smoothly. We also affiliate ourselves with the best people in the industry so that our highly trained and accredited staff will are always up-to-date with the latest development in the industry.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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Job Detail

  • Job Id
    JD934937
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Puchong, Malaysia
  • Education
    Not mentioned