Job Description

As part of DTIT (Digital Transformation & Information Technology) organization, the role is to support, improve and deploy Manufacturing Applications.

Incidents support:
To resolve incidents reported by users by analyzing/debugging the business cases versus application behavior, whenever necessary, to design, develop and deploy workaround in order to resume production activities, which required standby support.

Able to work odd office hours for standby / on call support 24 hours x 7 days.
Able to work under stress, in view of AUTOMOTIVE plant, running 24 hours non-stop production, do not allow single interruption to production, towards zero ITP.
Software bugs need to be followed closely with level 2, or even level 3, required to work throughout long hours of working time until the issue was resolved if it is an urgent issue, in which blocking production outputs and it is critical lines.

With the high complexity system running integrated with machines, it needs to have good system monitoring, and need to interact closely with Infra team, ensure system are always in healthy mode.
Sometimes, due to urgency of the adhoc request from the site, specific task assigned need to be accomplished within the given time frame, no delay is allowed or tolerate.

Change support: to collect and analyze user requirements and work with business users for existing application enhancement and to handle application qualification (VTP) and user acceptance test (UAT) of new applications release or even new applications
To participate in the master release release to production, working closely with central DTIT support teams (level 3), ensure no issue for the software new release or patches deployed according to planned.
Analyze data for Incident, Problem and Change and rollup of the outstanding changes, Incidents and Problems at the site level

Profile

Graduate/Degree in IT/Engineering Discipline or equivalent.
Fluent in English (spoken and written).

Competencies:

1. Soft Skills:-
Teamwork / Cooperation
Communication Skills
Collaborative approach
Strong analytical and problem-solving skills

2. Tech. Skills:-
Knowledge in MES Systems, Unix, Linux OS, Windows, Oracle, MSSQL, Tibco RVD / BW
Experience in PL/SQL, Java, XML, JavaScript, HTML, web services, perl/shell scripting
Experience in web-based applications, Databases, Software development
Experience with Semiconductors Back-End Manufacturing processes is an advantage
Experience at least 2 or more years of experience in software qualification / deployment support.

STMicroelectronics