Support Software Junior
Taiping, Perak, Malaysia
Job Description
- Provide support such as guidance, troubleshooting or consultation to customers on software via phone calls, emails and remote access.
- Assist in setup, configuration and data migration works to new and existing customers.
- Follow up unfinished job from time to time both internally and externally to ensure customer\'s inquiries or issues does not left unattended.
- Collaborate & communicate with internal team to function as a team and meet customer needs.
- Prepare training materials and online resources for customer reference.
- To efficiently handle inbound and outbound customer call inquiries.
- To provide fast and timely solutions to all customer-related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by the company\'s service standards.
- Effectively manage large numbers of incoming calls
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- EPF, SOCSO, EIS and PCB
- Good working environment
- Travel allowance
- Medical claims
- Company annual trip
- Training provided
- Five (5) working days a week, Saturday half day alternately
- Annual Leave
- Medical and Hospitalisation Leave
- Training Provided
- Performance Bonus
- EPF / SOCSO / PCB
- Allowance Provided
Ricebowl
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Job Detail
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Job IdJD1037574
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationTaiping, Perak, Malaysia
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EducationNot mentioned