Job Description

Basic Qualifications

i. Bachelor's Degree in Computer Science, Information Technology, Telecommunication, or a related field.

ii. 2-5 years of experience in managing Customer Solution Services, preferably in Billing and Gateway Operations.

iii. Strong knowledge and hands-on experience in managing various applications, including but not limited to Payment Gateway, SMS Gateway, WA4B, Prepayment Engine, OMS, and DIREDS.

iv. Prior experience in a similar role from another organization will be an added advantage.

Key Responsibilities:

1.

Business as Usual (BAU) Suppor

t - Provide day-to-day support to users, including troubleshooting, guidance, and ensuring smooth system operations.

2.

System Testing & QA

- Conduct system testing, identify bugs or issues, and work with developers to resolve them.

3.

Documentation & Reporting

- Maintain updated system documentation and prepare reports on performance, issues, and improvement opportunities.

4.

Performance Monitoring

- Monitor system performance, analyze logs, and resolve issues before they affect users.

5.

Vendor & Implementor Management

- Coordinate with external vendors/implementors to ensure requested changes are delivered correctly and meet standards.

6.

Liaison with ICT Units

- Act as the bridge between TNB and other ICT teams (e.g., cybersecurity, networking) to coordinate changes or enhancements.

7.

Facilitate Approvals

- Submit proposals for approval to committees (ATC, CAB, CSS HC, etc.) to ensure compliance with policies before implementation.

8.

Governance & Compliance

- Oversee governance tasks such as vulnerability assessments, remediation, and disaster recovery, ensuring compliance with standards and best practices.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: From RM4,000.00 per month

Work Location: In person