System Analyst/ L3 Production Support(java & Oracle ) Banking

Kuala Lumpur, Malaysia

https://my.mncjobz.com/company/unison-group

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Job Description

We are seeking an experienced L3 System Analyst/Production Support with strong expertise in Java and Oracle Database to support critical banking applications under the CCO domain. The ideal candidate will manage end-to-end L3 production support, handle incidents, coordinate with multiple stakeholders, and ensure system stability. Experience in CRM (Microsoft Dynamics) will be considered an added advantage.
Requirements

Provide L3 production support for banking applications under the CCO domain.
Work closely with L1/L2 teams to investigate incidents, perform root cause analysis, and coordinate with vendors, testers, and users for resolution.
Review testing scope with the testing team; support testing of fixes, enhancements, and production deployments.
Manage and review vendor-delivered fixes and support PI activities.
Investigate Ctrl-M batch job failures and provide effective workarounds.
Proactively monitor production PBIs and drive timely closure across various functional domains.
Support middleware patching, OS patching, and certificate renewal activities.
Ensure smooth BAU L3 operations across integrated systems and technologies.

Must-Have Skills

Strong experience in Java/J2EE application support.
Hands-on expertise in Oracle DB and/or MS SQL.
Proven experience in L3 production support within banking or financial services.
Strong analytical and troubleshooting skills for complex production issues.