Job Description

Job Title: System Analysis
Location: Malaysia
Job Type: Full-time
About the Opportunity
Our client is seeking a highly skilled and motivated Senior Systems Engineer for a dynamic hybrid role. This position is the critical technical bridge between business requirements and functional, high-performance applications.
Core Responsibilities

• Systems Analysis: Partner with stakeholders to translate business needs into detailed technical specifications, functional prototypes, and user-friendly applications.
• L3 Troubleshooting & Debugging: Perform deep-level code analysis and debugging on existing applications and SQL scripts to conduct root cause analysis (RCA), troubleshoot complex issues, and understand application logic.
• Modern Architecture: Apply a strong understanding of modern infrastructure concepts, including CI/CD, microservice architectures, CaaS, and MQTT.
• Quality Assurance: Troubleshoot, test, and find effective solutions for complex coding problems; this includes conducting unit, integration, and functional tests.
• Production Support: Provide essential 24x7 on-call production support (or work scheduled night shifts) to triage, analyze, and resolve high-priority incidents.
• Security & Automation: Implement application security protocols and perform regular security checks. Identify and automate business processes using technology.
• Documentation: Create and maintain comprehensive technical documentation, system flow charts, and operational handbooks for users and other technical teams.
• Project Planning: Assist in estimating the costs of system solutions, developing use cases, and coordinating the testing of new or enhanced applications.

Minimum Qualifications (Must-Haves)

• Education: Bachelor's Degree in Computer/Electrical Engineering, Computer Science, or a related STEM field.
• Experience: A minimum of 2 years of professional experience in a relevant systems engineering, SRE, or L3 support role.
• Software Implementation: Hands-on experience with the full software lifecycle, including patching, installing, upgrading, and maintenance.
• Cloud Platforms: Experience with Azure, AWS, or complex SaaS application environments.
• Microsoft Stack: Strong expertise in Microsoft infrastructure, including Windows Server Administration, MS SQL, Active Directory, and Hyper-V.
• Scripting: Advanced scripting skills (e.g., PowerShell, Python, JSON, shell scripting) for automation and troubleshooting.
• Database: Hands-on experience with PostgreSQL, including both database administration (DBA) and advanced troubleshooting.
• Integrations: A solid understanding of APIs, data structures, and system integrations.
• Communication: Strong analytical and communication skills, with the ability to translate technical concepts for business stakeholders.

Preferred Qualifications (Nice-to-Haves)

• Containerization: Experience with Docker and/or Kubernetes (K8s).
• Frameworks: Knowledge of ITIL or other IT service management (ITSM) frameworks.
• Cybersecurity: A strong understanding of modern cybersecurity standards and best practices.
• DR/BCP: Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP).
• ICS Experience: Experience with reducing cyber risk to Industrial Control Systems (ICS) is a significant advantage.
• Asset Management: Familiarity with hardware and software asset management.

How to Apply
Interested candidates are invited to submit their resume, detailing their experience in production support and systems administration.

Skills Required