Job Description

Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.Get to know our Team:Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.Get to know the Role:This position plays an important IT role that is essential to Grab in ensuring smooth daily regional operations (Level 2 & 3) and management of tasks/projects for the business. The following includes the duties and responsibilities, as well as the expectations for this role. You will be reporting to Manager II, IT System.This role will be onsite and office location is based in Malaysia.The day-to-day activities:

• Collaborate with team members to build/improve technical capabilities in the service.
• Responsible for endpoint management via Software as a Service (SaaS) - SaaS based systems like Jamf, Workspace One, Cisco Meraki, JumpCloud and Automox.
• Responsible for endpoint deployment, software evaluation, testing, deployment, and post-deployment support.
• Responsible for OS patch management and application lifecycle management.
• Provide Level 2 & 3 IT operational support. Coordinate and liaise with vendors for operational support.
• Collaborate with cross-functional teams to provide technical expertise and support.
• Document system configurations, procedures, and troubleshooting steps.

QualificationsQualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as a Systems Engineer or similar role.
• Relevant certifications such as Microsoft certified, Azure or AWS Administrator Associate, or other industry-specific certifications are added advantages.

The must-haves:

• At least 1 years of administration/operations experience for Windows / Linux / MacOS / ChromeOS endpoints.
• Experience in Windows image deployment and creation like Windows Deployment Services (WDS) and/or Assessment and Deployment Kit (ADK).
• Experience with Mobile Device Management (MDM) providers like Jamf, Workspace One, Intune, JumpCloud, and Google MDM.
• Advanced knowledge in macOS, iOS, Windows, Android, and Chrome OS management and deployment.
• Advanced knowledge in OS and application patch management, testing, and deployment.
• Strong scripting and automation skills (e.g. Bash, Shell, PowerShell, Python, Workato).
• Familiarity with Single Sign-On (SSO), Security Assertion Markup Language (SAML 2.0), Open Authentication (OAuth), and Lightweight Directory Access Protocol (LDAP).
• Strong problem-solving and analytical skills.
• Ability to perform troubleshooting and resolve systems-related incidents.
• Familiarity with change management, incident management, and problem management processes.

Nice to have:

• Familiarity with networking concepts, protocols, and configurations.
• Familiarity with virtualization technologies and distributed storage concepts (eg. VMWare, Hyper-V, Nutanix)
• Familiarity with Network Access Control (NAC) concepts, practices, and configurations of NAC policies.

Additional InformationLife at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at GrabWe are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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