Job Description

Job Purpose:

• System Implementation Consultant provides the policy setup, data loading, consultation, and system training to company new implementation customers based on the system package customer subscripted.
• 1st line of contact for new implementation customers. System Implementation Consultant will manage to communication to Software Developers/Designers for 2nd level support.

• Technical/Application data loading, policy setup, consultation, and system training to new implementation customer for the system package customer subscripted.
• Ensure all customer integration specific issues are resolved or escalated to the proper resources to resolve in a timely fashion.
• Lead communications/expectations to customers at all levels to maintain positive relationships.
• Take ownership of technical issues reported for resolution, working with development team as necessary.
• Document troubleshooting and problem resolution steps.
• Participation in providing training to customers as required.
• Perform other related duties as assigned or required.
• Products subject matter expert including acquiring new technologies to enhance capability to support customers.

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• A fast learner with strong & solid analytical, assessment and problem-solving skills.
• Proficiency in English, Bahasa Malaysia and Mandarin.
• Strong SQL skills.
• Outstanding customer service, organizational, communication skills (written and verbal skills) and excellent phone manner.
• Required skillset: PHP, HTML JavaScript and in-depth knowledge of MsSQL/MySQL/PostgreSQL Database for web development.
• Resourceful, high energy, independent-minded, can-do attitude.
• Hardworking, Goal orientated and responsible.
• Self-starter and have a good teamwork attitude.
• Able to work independently with minimal supervision.
• Willing to work flexible hours as when required.
• Working experience as programmer/ system analyst or technical support is added advantage.
• Fresh Graduates are welcome to apply too.

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