Job Description

Requirements:

• Candidate must possess at least a Bachelor\'s degree, Post Graduate degree, Professional degree, Computer Science/ Information Technology or equivalent.
• At least 1-2 years\' experience, knowledge in oil and gas is advantageous.
• Affinity with software development preferably with understanding of software development cycle.
• Applicant should be Sarawakian or hold relevant residence status
• Applicant must be willing to work in Kuching.
• Communication
• Good command of English Language (Written & Oral)
• Spanish speaking will be added advantage
• Able to communicate effectively at all levels and to work with a diverse group of employees.
• Able to work on shift, travel and work beyond the normal business hours when required.
• Team player, fast learner and pay great attention to details
• Able to work under pressure
• Highly motivated and able to work independently
• Good interpersonal skill
• Applicant must be willing to work in shift (Morning/ Afternoon/ Midnight)

• Handle inbound calls - preliminary troubleshooting and simulation of issues and gather basic troubleshooting information.
• Ticket management - log and follow up on Open tickets in the IDS ticketing system, provide timely status updates to customers and ensure tickets are solved (including escalating / forwarding tickets, as appropriate) within applicable service parameters in accordance with the relevant IDS service level agreement (\xe2\x80\x9cSLA\xe2\x80\x9d)
• Acceptance testing and Outbound calls - Test fixes uploaded by technical team to verify fix and notify all customers for closure of tickets
• All other services as may be reasonably required of a person serving in a similar capacity of competent ability.
• General - to undertake such additional / miscellaneous duties from time to time to assist the Help Desk team and IDS Group function effectively as a whole.

• Salary: RM 2700
• EPF, SOCSO & EIS
• Medical & Annual Leave
• Attractive & Competitive Salary
• Yearly Bonus

• Working Hours: From 8.30 am to 5.30 pm
• Work Days: Monday to Friday only

You.my