Job Description

Responsibilities

The System Support and Analyst performs a wide range of duties including the following

Provide first and second tier support for operations systems (primarily AIMS).

Report any identified system issues to the vendors through bug documents. The issue needs to

be clearly identified including replication steps and screenshots to add detail. Priority to be

determined and agreed. Track the bug until a patch for the issue is received, tested and

implemented in production.

Provide systems administration tasks sure as adding new users and defining access rights.

Follow the Change Management process, to ensure any changes made to the system are

recorded and planned effectively. Changes must satisfy the business need(s) and be released to

production in a timely and managed manner.

Work with the business and ICT Business Analyst to identify clear system requirements for new

functionality and systems interfaces, to meet the needs of the airline.

Manage and conduct User Acceptance Testing (UAT). Includes: the preparation of test plans,

organisation of UAT and final sign-off of bug fixes and enhancements.

Be the primary source of operations system expertise and knowledge for the Airline (Subject

Matter Expert). Accountable for the collection, collation and dissemination of information and

documentation relating to systems.

Identify conduct and manage training programes to meet the needs of Users and Crew. Ensure

training documentation and User Guides are kept updated as new functionality is added.

Work with ICT to establish and test the disaster recovery plan to provide system environment

redundancy and fail over options. Provide recommendations as to what data should be

maintained to cover the business in case of outage.

Provide data and reporting capability to the business. Includes creating and running SQL scripts

to query the database.

Your Merits

Fluent in Microsoft Office Programs and Google software

Proficient in oral and written English

Ability to gather and write clear requirements (technical writing skills)

High school education level as a minimum

Background in Airline Operations, Systems or IT

Ability to gather and write clear requirements (technical writing skills)

SQL scripting/report extraction knowledge and experience preferred

Familiarity with AIMS and Navtech an advantage.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.