Job Description

• Bachelor\'s degree in Information Technology, Computer Science, or a related field, or equivalent work experience. (Any qualification with Degree is acceptable)
• Proficiency with operating systems (Windows, macOS, Linux) and hardware components.
• Required language(s): Bahasa Malaysia, English & Mandarin
• Strong understanding of networking concepts and protocols.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Demonstrated customer service skills and a commitment to providing high-quality support.
• Knowledge of IT security best practices and protocols.
• Ability to document and report technical issues and resolutions effectively.
• Flexibility to adapt to new technologies and handle evolving support challenges.

Responsibilities

• Provide technical support for software issues.
• Troubleshoot and resolve system problems in a timely manner.
• Maintain and monitor IT systems, ensuring optimal performance and security.
• Document technical issues, resolutions, and system configurations.
• Assist with system upgrades, installations, and migrations.
• Communicate effectively with users to understand and address their technical needs.
• Collaborate with other support team members and departments to improve system functionality.
• Create and update user guides and support documentation.
• Implement and enforce support security protocols and best practices.

Benefits

• EPF, SOCSO, EIS
• Year-end bonus
• Vocational training
• Overseas travel
• Sharing bonus
• Extra EPF Rate
• Blood Test Allowance
• Optical Allowance
• Dental Allowance
• Attendance Allowance
• Parking Allowance
• Personal/Group Commission
• Good and Cozy Working Environment
• Accommodation Provided

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• Annual Bonus
• Training Provided
• Allowance Provided
• Performance Bonus
• Overtime Pay
• Company Trip
• Staff Discount
• EPF / SOCSO / PCB

SkillsKnowledge of Operating Systems Troubleshooting Communication Skills Programming Knowledge Adaptability Scikit learn Collaboration Customer Service Software installationImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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