Job Description

Company DescriptionLife at GrabAt Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.Get to know our Team:Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.Get to know the Role:This position plays an important IT role that is essential to Grab in ensuring smooth daily regional operations (Level 2 & 3) and management of tasks/projects for the business. The following includes the duties and responsibilities, as well as the expectations for this role.The day-to-day activities:

• Collaborate with team members to build/improve technical capabilities in the service.
• Responsible for endpoint management (via Software as a Service (SaaS) SaaS based systems like Jamf, Cisco Meraki, JumpCloud and Automox).
• Responsible for endpoint deployment, software evaluation, testing, deployment and post deployment support.
• Provide Level 2 & 3 IT operational support. Coordinate and liaise with vendor for operational support.
• Collaborate with cross-functional teams to provide technical expertise and support.
• Document system configurations, procedures, and troubleshooting steps.

Qualifications

• Bachelor\'s degree in Computer Science, Information Technology, or related field.
• Proven experience as a Systems Engineer or similar role.
• Relevant certifications such as Microsoft certified, Azure or AWS Administrator Associate, or other industry specific certifications are added advantage.

The must haves:

• At least 4 years of administration/operations experience for Windows / Linux / MacOS / ChromeOS endpoints.
• At least 4 years of experience in Windows image deployment and image creation like Windows Deployment Services (WDS) and/or Assessment and Deployment Kit (ADK).
• At least 4 years of hands-on experience with Mobile Device Management (MDM) providers like Jamf, JumpCloud, VMWare, Intune, Google MDM.
• Advanced knowledge in macOS, iOS, Windows, Android and Chrome OS management and deployment.
• Advanced knowledge in OS and application patch management, testing and deployment.
• Familiarity in Single Sign-On (SSO), Security Assertion Markup Language (SAML 2.0), Open Authentication (oAuth), and Lightweight Directory Access Protocol (LDAP).
• Strong scripting and automation skills (e.g. Bash, Shell, PowerShell, Python).
• Strong problem-solving and analytical skills.
• Ability to perform troubleshooting and resolve systems-related incidents.
• Familiarity with change management, incident management, and problem management processes.

Nice to have :

• Familiarity with networking concepts, protocols, and configurations.
• Familiarity with virtualization technologies and distributed storage concepts (eg. VMWare, Hyper-V, Nutanix)
• Familiarity with Network Access Control (NAC) concepts, practices, and configurations of NAC policies.

Additional InformationOur CommitmentWe are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.If you are passionate about security, automation, and driving secure DevOps practices, we encourage you to apply for this exciting opportunity to make a significant impact on our organization\'s security posture and software development processes.

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