Job Description

Introduction
In an era where progress is driven by people and experiences, and where finding and developing the right talent is key, HR has become the main engine of business growth. IBM Talent & Transformation is helping businesses worldwide to reconfigure their HR functions, such as talent acquisition and talent development, to deliver the talent essential to their growth.

The Talent Acquisition Optimization (TAO) group is part of IBM Talent & Transformation. We are a globally
recognized partner in recruitment, talent acquisition consulting, and employment branding solutions that
transform the way businesses acquire talent in a highly competitive marketplace. For more than 30 years we have leveraged our considerable expertise in global talent acquisition and business process improvement to redesign how skills are identified and recruited for our clients, and deliver exceptional talent acquisition experiences.

Your Role and Responsibilities
Working in our Talent Care Center, the Talent Care Advisor (TCA) serves as the candidates concierge throughout the hiring process and partners closely with hiring managers, recruitment team members and third-party vendors to ensure that all candidates have been processed accurately and expediently. The TCA ensures that candidates are informed and comfortable throughout the recruitment process to drive a positive candidate experience, up until their first day of employment. The TCA manages the interview scheduling process for all parties involved in interviewing candidates. The TCA may extend offers for certain roles and manage any pre-employment check variance resolution required. The TCA is responsible for ensuring that appropriate stakeholders are updated on candidate status and outcomes of the offer/pre-employment checks and on-boarding process.
Responsibilities:

• Act as the point of contact for the candidate for updates, feedback and queries during the recruitment process.
• Organizes logistics, scheduling and travel arrangements as needed for interviews with candidates and the interviewing team.
• Extend offers to candidates for certain roles.
• Resolve any pre-employment check variations with the candidate and any third-party vendors.
• Ensure all parties are updated on candidate offer acceptance and progress through each stage of the background verification and on-boarding process.
• Communicate the decision of the candidate to all recruitment support groups
• Contributes, through excellent delivery, to high client satisfaction levels with the service to promote positive NPS scores, references and case studies from the account
• Keeps systems updated and send out status notifications as required.

• Good working proficiency in computer skills and MS Office
• Fluency in English & minimum Japanese Level of JLPT N1
• Interpersonal Relationships
• Problem Solving skills

• At least 1-year experience in an administrative or customer care environment
• Exposure or experience in providing the recruiting services.

IBM