Job Description

Location : KL Eco City, Bangsar

Reports to : Senior Manager, HR Shared Services

Direct Reports : 12 (2 on site, 10 remote)

Workplace Type : Hybrid

The Talent Services Manager is responsible for talent services and solutions delivery to APAC (and EMEA) locations and will lead a HR Specialists that support multiple manufacturing / corporate office locations. This role will partner with Country Business HR, COE, and other Shared Services teams to monitor services delivery and quality, drive continuous process / solutions improvement initiatives, and deliver global/local talent programs

Core Responsibilities:

• Manage team, and coordinate daily activities across locations in a consistent manner
• Oversee the execution of talent services and solutions in HR Operations
• Oversee the execution of Local HR services, to ensure risk, compliance, operational excellence, and standardized delivery in employee programs, services, HR policy, process, and procedures
• Support team in managing the resolution of escalated Talent Inquiries
• Drive Continuous Improvement: Foster a customer-focused culture of continuous improvement within the HR SSC. Collaborate with other operations management areas to identify process and service quality improvement opportunities.
• Liaise with Managers, Business Leaders, CoEs, and Business HR as needed regarding escalated inquiries and continuous improvement of services
• Share relevant talent content with Content Maintenance Services professional to maintain on portal site
• Monitor SLAs and Reporting: Ensure adherence to SLAs, produce and review reports on performance, and identify and track any administration or performance issues. Escalate issues as necessary for timely resolution
• As applicable, provide local project management support to roll-out new programs / initiatives
• Support the career development of team members. Assess training needs, coach for performance improvement

• Bachelor\xe2\x80\x99s Degree
• HR Expertise: Exhibit a robust background in HR functions i.e. HR Generalist, Recruitment, Talent Management or relevant
• Minimum of 7 years of HR experience with 3-5 years\xe2\x80\x99 experience in a people manager capacity in a shared services or manufacturing plant.
• Must be knowledgeable about HR Processes especially related to manufacturing plants.
• Team Management: Ability to lead and coach large, diverse, and multicultural teams with a strong team focus and desire to achieve results. Experience managing people in different geographical location is a plus.
• HRIS: Strong background in HRIS and data management, preferably with experience in systems like Workday, ServiceNow
• Customer Management: Experience in managing customer relationships and maintaining customer focus and satisfaction.
• Project Management Skills : Leads multiple multi-faceted projects and monitors execution. Has ability to identify and manage potential derailers.
• Language Skills & Proficiency: Must have expert proficiency in English. Fluency in Malay, Mandarin or Thai is an added advantage.
• Willing to travel within the region as and when required.

• Possesses the ability to collaborate effectively with stakeholders of HR Operations leadership
• Experience in the development and implementation of HR Shared Services initiatives
• Expert knowledge of HR policies and procedures
• Exhibits talent process expertise and command of relevant process intersection points, policies, and procedures
• Ability to guide, mentor and develop people
• Ability to handle confidential and sensitive information
• Experience in conflict and issue resolution
• Exhibits strong team development skills
• Demonstrates the ability to build and maintain strong relationships with customers and key external constituents, including vendors

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