Grow your career with us
Here at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to realise our vision to be one of the best Global Business Solution (GBS) organization to support our customers in creating value for the Community, Country, Climate, Customer and Company.
Role Summary: OBJECTIVE OF POSITION
1. Supervise and manage Accounts Receivable (AR) team. Ensure the quality and accurate completion of Accounts Receivable processes are delivered by Accounts Receivable team within the agreed key performance indicators (KPIs), as defined in the Service Level Agreement (SLA).
2. Resolve Accounts Receivable issues.
3. Ensure compliance to policies and procedures; and relevant legal and statutory requirements.
Functional Tasks:
1. Manage and ensure quality in terms of accurate, completeness and timeliness of the Accounts Receivable team in performing their daily activities for the following Accounts Receivable processes.
2. Report on overdue invoices, initiate the dunning process and generate reminders for overdue accounts, calculate interest on overdue accounts and provide for bad debts.
3. Monitor and reconcile direct bank credits, reconcile customer statement of accounts.
4. Process receipts from customers, process debit and credit notes and process discounts and rebates.
5. Liaise with the Business Groups on customer issues and disputes.
6. Managing ad-hoc requests from Function Lead and Business Groups.
7. Coordinate and manage Common Service Centre (CSC) communication channels and Helpdesk tickets related to AR.
8. Work with the Hub to roll out initiatives and/or resolve operation matters.
Service Management and Continuous Improvement:
1. Execute work in accordance with the service management framework by providing timely and accurate customer service.
2. Review backlog and cycle time reports, supervise team members to improve process flow times.
3. Recommend and develop solutions for continuous improvements opportunities. Ensure successful implementation across the team and in Business Groups.
4. Support new and existing team members through proper knowledge transfer; sharing of resource, knowledge and experience and best practice thereby ensuring quality is maintained through any staff transition.
Resource Management:
1. Monitor resource utilization and manage resource allocation.
2. Identify changes to long term resource needs and implement appropriate actions (e.g. backup plan).
3. Develop and train the Accounts Receivable team members.
4. Conduct team meetings report status and resolve issues.
5. Create a positive work environment that fosters team performance and service culture.
Responsibilities:
You are on a journey to join an exciting Company and be part of our success story. Here we will equip you with the know-how and experience that will define your growth. In this role that you are about to embark on, you are required to carry out the following responsibilities:
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