Job Description

Company Description\xe2\x80\x9cTo be the most loved everyday food and groceries destination!\xe2\x80\x9d - that\'s our mission at foodpanda (small \'f\').foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world\'s leading local delivery platform operating in 70+ countries worldwideSupports team through lead assignment according to predetermined prioritiesTrack team productivity and provide periodic updates to the Assistant Manager, CommercialMonitor team attendance/tardiness/unscheduled leavesMentor the team through daily support and monitoring when requiredAnalyze call recordings to validate adherence to guideline/SOP, as when needed to support QACreate Monthly Rooster shift for VAMCreate \'Absent\' on Roster for VAMNew Joiner Onboarding Arrangement - Request Access/Hardware (when required)Basic report preparationSales Case Management - Ensure tagged cases are resolved within guideline/ SLAQualificationsESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
\xe2\x97\x8f 2 - 3 years experience within a client management role
\xe2\x97\x8f An excellent communicator with the ability to communicate in English & Tagalog effectively (in both oral and written), an
added advantage for the ability to speak, read & write in Bahasa Malaysia, Mandarin or Cantonese.
\xe2\x97\x8f Be both data-sensitive and sales-mined.
\xe2\x97\x8f Excellent attention to detail, and organizational skills
\xe2\x97\x8f Experience in reporting using Microsoft Excel or Google Sheet is an added advantage.
\xe2\x97\x8f Ability to work and navigate Salesforce and any other CRM toolsC
\xe2\x97\x8f Fast learner and able to adapt quickly to constant changes in operational processes

Delivery Hero