Job Description

?? Team Lead (E-Commerce) - Mand/Cantonese Jobs, salary up to MYR 6,300 in Agensi Pekerjaan JobScoper Sdn Bhd Johor Bahru - Ricebowl
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Team Lead (E-Commerce) - Mand/Cantonese
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MYR5,500 - MYR6,300 Per Month
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Fast Response
Jadilah pemohon terawal!
Posted 2 hours ago o Closing 20 Nov 2025
Jadilah pemohon terawal!
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• Bachelor's degree or equivalent work experience.
• Can read and speak with fluent in English, Mandarin, Cantonese.
• 4-5 years' experience in a BPO/call center environment, preferably within the e-commerce sector.
• Proven leadership experience managing customer service teams.
• Strong knowledge of e-commerce operations, including order management, logistics, returns, and payment processes.
• Excellent communication and interpersonal skills with the ability to handle escalations.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in MS Office (Excel, PowerPoint) and reporting tools; experience with CRM/e-commerce platforms is an advantage.
• Willing relocate work in Johor Bahru.

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• Lead and supervise a team of customer service agents handling e-commerce client accounts.
• Ensure the team meets SLAs, KPIs, and quality standards for order management, returns, refunds, and customer inquiries.
• Monitor daily operations including call, chat, and email performance, ensuring accuracy and efficiency.
• Provide coaching, mentoring, and training to team members to improve service delivery and product knowledge.
• Handle escalated customer issues related to e-commerce transactions, logistics, and payments.
• Collaborate with Quality, Training, and Operations teams to identify performance gaps and implement action plans.
• Conduct performance reviews, team huddles, and calibration sessions to maintain alignment with client expectations.
• Prepare and present reports on productivity, quality, and customer satisfaction to management and clients.
• Support continuous improvement initiatives to enhance customer experience and operational efficiency.

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• Provided training.
• Annual leave/Medical leave.
• EPF/SOSCO
• Provided allowance.

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• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Training Provided
• Allowance Provided

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E-commerce Management Team Leadership Mandarin Language Proficiency Cantonese Language Proficiency Strategic Planning

Skills Required