Team Lead Hospitality & Customer Experience Training (immediate/segera)
Petaling Jaya, Malaysia
Job Description
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Benefits
2. Conducting outlet survey on customers and outlet staffs to identify problems and training needs
3. Analyzing customer feedback
4. Conducting service audits for outlet
Must be Covid-19 vaccinated, wearing facemask, practicing social distancing and regular self test at work Ability to commute/relocate:
- Close to public transportation (LRT Kelana Jaya)
- Reputable company
- EPF, SOCSO and EIS contribution
- Group Personal Accident Protection
- Group Hospitalization Scheme
- Outpatient Treatment
- Dental Subsidy
- Annual leave
- Miscellaneous leaves (i.e Compassionate, Wedding, Examination, Calamity etc)
- Compassionate Token
- Birthday Gift
- Wedding Cake
- Staff Purchase Discount
- Parking Subsidy
- Candidate must possess at least a Professional Certificate, Diploma or Bachelor\'s Degree in Food & Beverage Services Management, Baking, Culinary or equivalent.
- At least 4 year(s) of working experience in food service or bakery management is required for this position.
- Applicants must be willing to work in Taman Mayang, Petaling Jaya.
- Applicants must be willing to travel for work.
- Full-Time position available.
- Responsible to perform administrative tasks and support training documentation in the department.
- Liable to conduct training needs analysis to identify problems, wants and learning gap including but not limited to:
2. Conducting outlet survey on customers and outlet staffs to identify problems and training needs
3. Analyzing customer feedback
4. Conducting service audits for outlet
- Liable to plan, organize and implement effective training curriculum to develop employees\xe2\x80\x99 customer service, product knowledge and other soft skills.
- Facilitate the launching of training initiatives through video, team communication and departmental liaison.
- To assist in SOP improvisation, re-organization and re-launching
- Accountable to regularly update and prepare training materials for the training programs.
- Compile and analyze after-training impact by conducting service audit and generate reports for service quality evaluation.
- Responsible for monitoring progression of new employees based on induction checklist.
- Additional leave
- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Day shift
- Monday to Friday
- Performance bonus
Must be Covid-19 vaccinated, wearing facemask, practicing social distancing and regular self test at work Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)
- How soon can you join us? Please provide your length of notice period.
- What is your expected salary for this role?
- Health insurance
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Job Detail
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Job IdJD930319
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Malaysia
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EducationNot mentioned