Job Description

Activity: Work allocation , Train the new hires within defined timelines, Maintain productivity and quality trackers Min Experience: Graduation/15 years of education is minimum qualification requirement 6+ yrs. of work experience working across multiple online maps related processes for instance baseman editing, POI etc., Key Responsibilities: Managing and overseeing the activity of the team of 15 - 20 Maps Reporting Specialists. Being responsible for their group day-to-day operation, managing time and effort as per SLAs. Providing mentorship, guidance, and career development to team Monitoring workflow for variations and adjusting as necessary to meet requirements. Policy clarification and repository, on-floor mentor support. Implementing escalation channels in accordance with mutually agreed upon procedures Influencing team strategy through effective communication, building action plans, execution of the improvement plans Managing attendance, forecasts, team level reporting activities Key Skills and Experience: C1/C2 Level of English (spoken & written) Supervisory experience and experience managing projects to established requirements. Experience working in a B2B environment. Willing to work in a shift-based work schedule (24/7), Working knowledge of MS Excel / Spreadsheets in the areas like VLOOKUP, pivot table, charts. Huge Plus: Excellent communication (verbal and written), facilitation and interpersonal skills. Ability to manage multiple tasks simultaneously and thrive in a complex, fast-paced environment with multiple priorities. Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making. Quick learner and adaptable to learn new processes, concepts, and skills. Strong attention to detail with a desire to deliver accurately, efficiently and to a high standard. Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment. #LI-CTSAPAC

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