Job Description

s:

Oversee end-to-end team processes, ensuring effective task allocation, workflow management, and progress tracking. Lead team meetings, coaching sessions, and performance evaluations to strengthen capabilities and enhance service delivery. Manage escalations, monitor service lapses, and implement corrective action plans to uphold quality standards. Prepare and deliver regular performance reports and operational updates to the Singapore team. Liaise with merchants via calls and emails to support product applications, conduct KYC verification, and collect required documentation. Coordinate seamlessly with internal and external stakeholders to ensure timely and accurate execution of tasks. Partner with cross-functional teams to resolve issues, improve processes, and optimize customer experience. Drive merchant engagement initiatives, including cross-selling of value-added products and services. Commit to continuous learning, maintaining up-to-date knowledge of products, services, and industry practices.

Job Requirements:

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Degree in Business Management / Marketing Management or related discipline More than 3 years of customer/merchant fronting and team management experience Strong in business acumen, customer focus and problem-solving skills Independent working attitude, meticulous, diligent, well-organized with good time management skills Good presentation, follow-up, interpersonal, communication skills Detail-oriented, able to multi-task. Ability to work under pressure and adhere to meeting timelines Excellent communication skills, both written and verbal in

English & Mandarin

Exceptional organizational skills and attention to detail
Job Types: Full-time, Permanent

Pay: RM6,000.00 - RM8,000.00 per month

Benefits:

Professional development
Work Location: In person