Job Description

Job Responsibilities

• Understand the business requirements for the processes, including the understanding of the desired outcomes, performance, quality & standards that need to be followed.
• Responsible for managing team performance, planning, and organizing the activities of the team to ensure the process is delivered according to the agreed requirements.
• Provide guidance, support, and motivate team members, this includes provide clarification on business requirements and ensure team members have the necessary knowledge to carry out their activities effectively.
• Ensure processes delivered meet the required quality, implement quality control measures, conduct regular reviews and audits, and address any issues or deviations from the agreed business requirements.
• Foster a collaborative and coordinated approach within the team, SSC, and business stakeholders to ensure all parties work together to deliver business processes and value as per business requirements.
• Work in collaboration with global regional/global ICS team to ensure all controls are performed, assessed, closed, and remediated timely; including participate in the ICS call country, regional and global ICS Leads to provide a forum for clarifications and discussions.
• Actively works with team members and engages the Tower Lead/ BPO for opportunities for process improvement, this includes identifying areas for optimization, suggesting enhancements, and implementing best practices to enhance the efficiency and effectiveness of the processes.
• Remain up to date and comply with relevant policies, controls, thresholds, and standard operating procedures, including support documentation on work instruction.
• Subject Matter Expert (SME) in the PTP process, in collaboration with BPO.
• Support on any new activities transition.

• Bachelor's Degree in Accounting/Finance or equivalent experience/qualification. Professional Certification in Accounting/Finance is an advantage.
• PTP experience in APAC region, with leadership experience to manage team of 10-15.
• Preferably candidate from mixture shared services environment and commercial.
• Excellent analytical, organizational, and communication skills, including the ability to analyze financial data, identify trends, and provide meaningful insights, are required.
• Manage and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) within the finance department.

• Subject to candidate current's packages, the percentage of increment max 20%, subject to Management approval if candidate selected.
• This role requires to lead a team of 16, in Malaysia and overseas (Asia Pacific)

Adecco