Job Description

Main Objectives of this position:

• Drive the highest levels of quality towards the assigned BCO customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd
• Develop and grow a portfolio of BCO customers
• Achieve Export and Import Budget for Malaysia
• Monitors the day-to-day performance of the branch office.

Function and duties:

• Establish and build client relationships with both locally controlled accounts and key overseas controlled accounts.
• Evaluate customers total book of business, and determine potential opportunities.for growth.
• Adhere to and promote Sales Foundation and plan visits in line with company policy, and ensure quality sales reports entered into Sales Force after visit.
• Establish Account strategies for portfolio of customers
• Give feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders
• Provide clear information to Sales Co-ordination to enable fast quotation and free time requests.
• Encourage use of web tools and web quotations
• Develop expert knowledge of the competition and indutrsy and keep abreast of key changes
• Supervise, and manage the branch functions inline with the respective functional departments.
• Communicates effectively all account specifics to the Customer Service and Sales departments to ensure top level service and competitive pricing.
• Makes certain that all departmental and functional training requirements are fulfilled.
• Ensure compliance policy adhered to at all time.

Qualifications and Technical Job Requirements:

• University degree or equivalent
• Minimum 5 years' experience in a commercial / customer service role, preferably in the maritime / logistics sector
• Strong communication skills
• A Positive "can do" attitude
• Result driven team player with a proactive attitude

Skills Required