Job Description

Monitor requests received in all MDM work flows
Create and safeguard the resource planning for the own team. Support the team in the daily group priorities and ensure allocation and scheduling of workload to optimize team effort towards the set targets
Plan, assess and review day to day resource availability (e.g. absence and sickness) of own team, to ensure the continuity of the team output in line with agreed volume metrics.
Drive continuous on-the-job-training and coaching of team members in order to maximize an individual\xe2\x80\x99s performance and development
Conduct daily performance dialogue and monthly one to one performance discussion and evaluation for individual\xe2\x80\x99s performance and development
Deputize in the absence of the Manager and ensure the operational management of the team is effectively maintained
Assists the Manager in managing and evaluating direct reports on a day-to-day basis, and ensuring follow-up action is taken
Drive quality control and process improvements within the respective team, in order to contribute to increase efficiency and quality of the operational environment and a lower cost base
Ensure the team works and adheres to agreed procedures, to ensure ongoing standardization of work practices, to protect efficiency gains achieved within the department
Suggest and stimulate the improvement of processes within the team, in order to contribute to increase efficiency, completeness and quality of MDM creation and maintenance
Make ongoing contribution to the created work instructions for the respective work area, ensuring same are audited on a frequent basis to keep them continuously aligned and up to date
Ensuring team is being well communicated and adhered up to date Global policies and controls which relevant to audit and compliance.
Ability to work on own initiative, under pressure and according to prescribed deadlines
Act as a first point of escalation to help other team members solve operational issues that block their progress in achieving their targets
Coordinates weekly, month-end closing activities and reporting according to agreed deadlines
Being able to coordinate and manage assigned incorporate with projects and assignments by management
Prepare Regional and Country performance review presentation with team to communicate the outcome of the deliverables, problem solving and gathering feedback from Regional and Countries for process improvement.

Educational Qualifications:

Degree Holder or equivalent by experience.

Expected (Years of) Experience

2-3 years experience in a Finance/SSC environment
Good in motivating employees

Compulsory French/Thai/Mandarin/Arabic & English

DHL