Job Description

Agensi Pekerjaan Mango Global Technologies Hiring! Work from Home Team Leader- Customer Service (Mandarin) in WP Kuala Lumpur, Earn up to MYR 5,700 - Ricebowl
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Team Leader- Customer Service (Mandarin)
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MYR5,000 - MYR5,700 Per Month
KL City,
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Posted an hour ago o Closing 16 Jul 2026
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Requirements

• Role: Team Leader (Mandarin)-Ecommerce project
• Supporting Taiwan Market (Traditional Mandarin must be STRONG)
• Based in Sunway Visio Tower
• Work From Home opportunity available after 3 months of probation.
• Rotational Working hour 7am-11pm (Earliest Shift is 7am, Latest shift will end at 11pm)
• Mon-Sun (2 days rotational offdays)
• Omni channel : Live Chat, Outbound call, email
• 1 year and above TL experience (not necessary be BPO company experience)
• Education requirement : SPM and above
• Language Requirement: Must be able to speak, read and write in traditional mandarin.
• Remuneration Package: MYR 5700 fixed +KPI allowance
• Joining Date: 14th November (Buy out available)

Responsibilities
1. Team Management: ? Supervise and support a team of customer service agents, including scheduling shifts, monitoring performance, and conducting regular team meetings. ? Provide guidance and feedback to team members to enhance their skills and performance. ? Handle escalated customer issues and complex inquiries, ensuring resolution in a timely and satisfactory manner.
2. Performance & Quality Monitoring: ? Track and analyse key performance indicators (KPIs) including agents' attendance to assess team performance and identify areas for improvement. ? Conduct performance reviews and set development goals for team members. ? Ensure adherence to established SOPs and quality standards to maintain high levels of customer satisfaction. ? Review call recordings and other customer interactions to provide feedback and identify training needs.
3. Issue Resolution: ? Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution. ? Support team members in resolving complex issues and provide coaching on best practices.
4. Proactive Improvement: ? Proactively suggest improvement plans and strategies to management for enhancing team performance and service quality.
5. Ad-Hoc Responsibilities: ? Perform any other duties and responsibilities as assigned by management, related to the effective implementation, maintenance, and continual improvement of operation.
Benefits
EPF, Sosco
Work from home after 3 months
Near to public Transport
Day shifts only, no late night shift
Medical leaves
Annual Leaves
Additional Benefits

• Staff Activities
• Training Provided
• Allowance Provided
• 5 Working Days

Skills
Customer Service Management Team Leadership Mandarin Language Proficiency Communication Skills Problem Solving Conflict Resolution
Important Information
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Skills Required