Job Description

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post --
PRIMARY DUTIES & RESPONSIBILITIES
Consistently meets customer service standards
Troubleshoot and resolve non-routine or complex issues / escalations.
Supports and engages team members to deliver team requirements by working together
communicating with oversea customers via telephone and email weekly or monthly
Prepare daily KPI report and monitor backlog of team members
To prepare monthly headcount report
Supervise and develop team through learning & development, coaching, feedback & reviews.
Conduct quality check (based on targeted number set by QC team) on monthly basis, provide RCA for the error and arrange refresher training when required.
Ensure all the process in line with Standard Operating Procedure. (Maintain SOP to ensure the process is adhering the correct process and ensure the staff following the correct SOP)
To train new staff of daily operation requirements for 1 month
To manage and schedule workforce during peak period
Performs other position related duties as specified by management
Supporting staff for finance related issue
Regular communication with oversea Finance manager and VP finance working capital
Able to be on standby mode (Team members is working in Day, Noon and Night shift, Team Leader should be contactable if the member reached out for issue)
Generate Master Data report from CW1 when required
Dealing with auditor during mid-year and annual audit.
Must be able to learn quickly on the Inco term, payment term
REQUIREMENT
Excel skill (Basic Pivot, Vlookup and other formula)
Email Communication skill
Able to read, write, speak Mandarin and English
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Skills Required