Job Description

Company Description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge \xe2\x80\x93 big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

As a Centre of Excellence in Penang, we take pride in providing shared services that Toll\xe2\x80\x99s entire network depends on daily. As our CoE grows, we enjoy more opportunities to take on exciting and diverse challenges to progress even further, always supported to learn, develop, and expand our knowledge. In a fast-paced environment, we are energised by our culture, which is caring, inclusive and welcoming. United in our purpose, we collaborate well as a team, continuously improving how we deliver for our internal and external customers. We appreciate the safety, security, and stability that our work brings and feel valued knowing that as our business grows, we all grow together.



The role:

We are looking for an experienced Team Leader, Export to join our Centre of Excellence (CoE), in Penang, Malaysia. Lead with approachability. Inspire and build relationships. Evaluate our efficiencies and ways to improve. Drive success to new heights.

As a Team Leader, you will:

• Consistently meets customer service standards and troubleshoot and resolve non-routine or complex issues / escalations.
• Supports and engages team members to deliver team requirements by working together and communicating with oversea customers via telephone and email weekly or monthly.
• Prepare daily KPI report and monitor backlog of team members.
• Supervise and develop team through learning & development, coaching, feedback & reviews.
• Ensure all the process in line with Standard Operating Procedure.
• Train new staff of daily operation requirements for 1 month and to manage and schedule workforce during peak period.

Qualifications

About you:

To be successful in this role, you will need:

• At least three years\xe2\x80\x99 experience in the Freight Forwarding industry.
• Experience with leadership, coaching, mentoring, and providing constructive feedback to team members to enhance overall performance.
• A strong customer focus and with a strong team ethic.
• The ability to work independently and under pressure with minimum supervision.
• Excellent time management skills to manage high volume in a fast-paced environment.
• Good in using Microsoft Office application such as excel and word and Familiar with EDI Cargo wise/CW1 as well as Freight Forwarding operations.

Additional Information

Be Connected:

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great \xe2\x80\x93 it\xe2\x80\x99s what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

If this sounds like the opportunity you are looking for, apply now or for more information contact Raga.Vellayan@tollgroup.com.

To find out more about us visit www.tollgroup.com/careers

You must be entitled to work in (Bayan Lepas, Penang) and be prepared to undertake pre-employment checks including a criminal history check and medical.

Toll Group