Job Description

Agensi Pekerjaan JobScoper Hiring! Full Time Team Leader (Inside Sales Experience) in Selangor, Earn up to MYR 10,000 - Ricebowl
e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-73b57a06>
Team Leader (Inside Sales Experience)
Follow
MYR9,000 - MYR10,000 Per Month
,
Fast Response
Be an early applicant!
Posted 2 hours ago o Closing 15 Jan 2026
Be an early applicant!
Share
Save
Apply
Working Location Near Station

• Kelana Centre PointJalan SS 7/19 3 Petaling Jaya Selangor Malaysia 47301

Requirements

• Minimum 2-3 years of experience in a Team Lead or supervisory role in a BPO or shared services environment.
• Strong leadership skills with the ability to coach, mentor, and manage a team.
• Good understanding of SLA/KPI management and daily operations monitoring.
• Excellent communication and stakeholder management skills.
• Strong problem-solving, analytical thinking, and decision-making capability.

Responsibilities

• -Supervise a group of agents, with the main responsibility of coaching, reporting, executing action plans, maintain utilization and day to day operational management
• - Ensure achievement of SLA targets - Conducts daily and weekly meetings to share business updates, conducts RCA to identify drivers impacting performance, and works closely with QAs and Trainers to improve team performance
• - Work closely with subject matter experts on escalations as well as manage the queue and productivity of their teams
• - Should have solid understanding of workflow, tools used for providing services

Benefits

• Annual leave/Medical leave
• EPF & SOSCO
• 5 working days
• Near to LRT Station.

Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Allowance Provided

Skills
Inside Sales Team Leadership Sales Management Customer Relationship Management (CRM) Lead Generation
1 Public Transport Lines near Find Nearest Station
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

Skills Required