Job Description

Full Time Team Leader - Retail Jobs, salary up to MYR 2,500 in Khatam Festive Apparel Sdn. Bhd. Bandar Baru Bangi - Ricebowl
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Team Leader - Retail
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MYR2,000 - MYR2,500 Per Month
, and +2 other locations
Fresh Graduates
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Posted 3 hours ago o Closing 12 Dec 2025
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Requirements

• Languages: Proficient in both English and Bahasa Malaysia
• Minimum Qualification: SPM (Sijil Pelajaran Malaysia) or equivalent
• Fresh graduates are also encouraged to apply
• Work Schedule: Willingness to work on a rotating shift basis, including weekends and public holidays
• Personal Attributes:
• Presentable, friendly, and approachable
• Strong communication and interpersonal skills
• Team player with leadership qualities
• Self-motivated and customer-focused
• Applicants must be willing to work in IOI City Mall / I-City Mall / Georgetown

Responsibilities
Job Summary:
The Team Leader plays a key role in ensuring the smooth daily operations of the store by supervising retail staff, maintaining high customer service standards, and driving sales performance. This role involves overseeing inventory management, ensuring compliance with company policies, and providing hands-on support on the sales floor. The ideal candidate is a proactive leader with strong interpersonal skills, committed to creating a positive shopping experience and fostering a motivated and productive team environment.
Key Responsibilities:
Team Leadership:

• Supervise, motivate, and guide retail associates to deliver excellent customer service and achieve store goals. Conduct regular briefings, assign tasks, and monitor daily performance.

Customer Service:

• Provide outstanding service by assisting customers in locating products, addressing inquiries, and resolving complaints in a professional and timely manner.

Sales Floor Management:

• Ensure the sales floor is consistently well-organized, fully stocked, and visually appealing according to company merchandising standards.

Inventory & Stock Control:

• Receive, process, and organize incoming shipments. Oversee stock replenishment and perform regular inventory checks to minimize discrepancies.

Point of Sale Operations:

• Handle customer transactions using the POS system, ensuring accuracy in payment processing and adherence to cash handling procedures.

Promotion & Product Knowledge:

• Inform customers about ongoing promotions and product features to drive sales and enhance the shopping experience.

Compliance & Safety:

• Ensure team adherence to company policies, SOPs, and safety guidelines, including proper handling of store security and hygiene protocols.

Maintenance & Housekeeping:

• Oversee end-of-day cleaning routines, including sweeping, mopping, and cleaning fixtures, ensuring a clean and welcoming environment.

Performance Monitoring:

• Provide constructive feedback and support team development through coaching and performance evaluations.

Operational Efficiency:

• Troubleshoot and resolve operational issues swiftly to maintain service standards and store productivity.

Additional Duties:

• Perform other related tasks as assigned by the management to support smooth store operations.

Benefits

• Dental insurance
• Health insurance
• Parental leave
• Vision insurance
• Vacation & Wellness Incentives
• Birthday Leave
• Childbirth Incentive
• Childcare Incentive
• Marriage Gift
• Staff Discount
• Gift Card Raya
• Professional development
• Career growth & development opportunities
• Opportunities for promotion
• Company Team Building

Additional Benefits

• Training Provided

Skills
Leadership Problem-solving Communication Decision-making Team Management Team Leadership Customer Service Retail Management
Important Information
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Skills Required