Job Description

e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-47a6e178>Team Leader Senior Executive Call Centre Based in KuchingFollowMYR3,500 - MYR4,500 Per Month,Be an early applicant!Posted 21 hours ago Closing 11 Feb 2025Be an early applicant!SaveApplyCompany Highlights

• Office Hours
• Medical & Insurance Cover
• Training provided

Requirements

• Excellent command of English and Bahasa Malaysia.
• Bachelor's Degree, Professional Degree, Mass Communication or equivalent.
• Minimum 3 years in Contact Centre operations experiences is required.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.

Responsibilities

• To coach and develop team members and provides ongoing feedback and improvements.
• To monitor the Customer Care Unit to ensure the inbound calls are being attended in order to improve the Service Level.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Train & supervise subordinate in multitasking operation & flexible working hours/days.
• Report on operations performance in daily, weekly & monthly basis.
• Identify operation constraint & possible action plan.
• Feedback/Complaint & request management.
• Handling server room and liaising with various groups of people (TM personnel, vendor and etc).
• Evaluation and ensuring effectiveness of training program among the team member.

Benefits

• EPF/SOCSO
• Performance bonus
• Annual bonus
• Insurance entitle

Additional Benefits

• Medical and Hospitalisation Leave
• Allowance Provided
• Training Provided
• Medical Insurance
• 5 Working Days

SkillsExcellent Communication Skills Team Management Problem Solving Customer Service Call Centre Operations Conflict Resolution Performance ManagementImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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