Team Leader (telemarketing) | Mon Fri | Basicupto9k
Petaling Jaya, M10, MY, Malaysia
Job Description
Key Responsibilities
Lead, guide, and motivate telesales agents to achieve sales KPIs. Monitor daily call activities, performance, and sales pipeline. Conduct briefings, coaching, and performance evaluations. Ensure strict adherence to bank policies and regulatory compliance. Train agents on product knowledge, scripts, and sales skills. Support sales campaigns and improve team results. Handle escalated customer issues professionally. Prepare performance reports and KPI updates for management. Work with operations, quality, and compliance teams to enhance processes.
Requirements
Diploma/Degree in any field. 2-3 years telesales experience, preferably in banking and finance background. Experience leading or supervising a sales team. Good understanding of banking products (credit cards, loans, etc.). Strong communication, coaching, and analytical skills. Target-driven with strong compliance awareness.
Job Types: Full-time, Permanent
Pay: Up to RM9,000.00 per month
Benefits:
Additional leave Health insurance Opportunities for promotion Professional development
Work Location: In person
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Job Detail
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Job IdJD1302464
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, M10, MY, Malaysia
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EducationNot mentioned