Team Member
Kuala Lumpur, Malaysia
Job Description
Description
Primary Objective:
Overall responsible in handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross selling/up-selling Bank\xe2\x80\x99s products and services towards customer satisfaction.
Key Responsibilities:
- Understand the different types of services and products offered
- Provide and communicate information on new product and services
- Facilitate customers calls and resolve customer issues
- Manage disgruntled customer, handle customer complaints and escalates to relevant parties
- Process customer request and ensure communication to relevant parties
- As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank\xe2\x80\x99s policy and guideline.
Requirements:
Bachelor Degree - Minimum a Diploma or Degree..
Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers
- Pleasant personality with excellent verbal and written
- Excellent telephone etiquette.
- Able to work independently with minimum supervision.
- Strong oral communication and problem solving skills.
- High customer service orientation.
- Computer literate.
- Good stress management ability.
- Must be a strong team player.
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards
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Job Detail
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Job IdJD957383
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned