Job Description

About our client:
Our Client operates in the Financial Services Industry, with its headquarters rooted strongly in Singapore. It has its branches spread to more than 15 countries, providing employment to more than 25,000 people all over the world. They fall in the Forbes Global 2000 (2022). Their core business is to offer financial services to its clients, ranging from Investment Banking to Corporate as well as Personal Banking Services.. They are also well known for their Residential Home Loan Business.
Responsibilities:

• Responsible for day-to-day operations to ensure SLAs and all deliverables are met
• Check and approve customer instructions for various products such as Fixed Deposits, Maxiyield, Structured Deposits, Remittances, Cashiers' Orders and Demand Drafts
• Plan and manage the operational activities and ensure optimal staffing levels within the team to achieve a high level of efficiency and productivity
• Ensure training and cross-training plans are in place
• Troubleshoot and ensure exceptions handling are closely monitored and followed up by the team. To provide guidance for complex cases and exceptions where required
• Ensure team adheres to SOPs and ensure compliant with applicable Regulations and Bank Policies
• Monitors and ensures queries are replied within agreed time frames with timely escalation of potential issues/complaints
• Ensure reconciliation is performed and resolves discrepancies. Report discrepancies that exceed agreed timeline
• Identify process improvements and automation opportunities to improve productivity and mitigate risks
• Collation of data and MIS reporting

Requirements:

• Bachelor's degree
• 3-5 years of banking operations experience
• Knowledge of Fixed Deposits, Structured Deposits Products and Remittances
• Good communication and interpersonal skills.
• Strong leadership and people management skills
• Strong analytical and problem-solving skills
• Good communication and presentation skills
• Motivated, driven, can work under pressure and able to complete task given within the given timeline
• Have a strong organization belonging, team player and willing to share knowledge
• Positive attitude, willingness to learn and motivated to find solutions to the problem
• Robust risk and control experience and management
• Ability to work under pressure and deliver required results

Skills Required