Job Description

Malaysia, MalaysiaCompany: Singtel GroupBe a Part of Something BIG!The Engineer, Cloud Infrastructure (Storage & Backup) is responsible for the Operations of Storage & Backup in our virtualized environment in the on premises Private Cloud. The successful candidates will help maintain applications in the Storage and Backup environment in a high state of operational readiness, and in compliance with the necessary security measures. He/she will help manage SAN storage, SAN devices, NAS and Object storage devices.He/she will help ensure that patching is carried out according to the defined schedule, and will work closely with the Change Management and the application teams to ensure that patches are applied on time. The candidate will help provide L1 and L2 support to applications for Storage and Backup related issues and Service Requests, including any coordination with Windows, Unix and VMware related incidents, as well has help coordinate any hardware RMA activity. He/she will be required to handle the change management process for making changes to the environment, including patching exercises, DR exercises, storage expansion and other adhoc change activities initiated by other business groups, and may be required to present at release council meetings to secure change timings.Make an Impact by:

• Operations and maintenance of Storage and Backup infrastructure in on premises datacentres, including all proxies and gateways related to backup. Support Virtualization and storage related service requests and changes requested by application or infrastructure teams.
• Playing a major role in the operations of the storage and backup infrastructure, including maintaining security tools, automation tools, outsourced vendor management if any
• Making sure that all Wintel infrastructure patches are up to date and infrastructure is current and resilient.
• Work with Change Management to propose and implement changes, especially for Data Center migration patching for ongoing quality, efficiency and resiliency requirements
• Ensure that operational SLA\'s are met, and crafting meaningful reports and metrics to track progress of current infrastructure, including capacity planning and operational improvements
• Ensure operations are in compliance with security and best practices adopted by the industry
• Document and communicate Enterprise Infrastructure processes and standards
• Ensure solution compliance and integration with enterprise architecture and Infosec policy for Infrastructure and Security systems by reviewing and advising on new and existing Information Technology projects
• Providing advice and guidance to management during planning phases to ensure that non-functional requirements are included in the overall specifications
• Providing advice and guidance to all areas of IT and Business Management, analysts, planners, designers and developers on all aspects of compute infrastructure
• To ensure that work meets all related engineering, planning, and operational standards
• Create and document the solution using the existing Infrastructure Standard Platforms and Design Patterns
• Act as a subject matter expert in matters pertaining to one of either the Compute or Storage towers in the organization

Skills for Success

• Degree in computer science/ Information Technology, Industry certification
• 3-5 years of experience working and familiar with corporate infra operations in Wintel. Familiar with security hygiene and best practices, compute/storage operations. Able to articulate well on proposed design to stakeholder.
• Experience in Enterprise Storage (Dell EMC, Huawei, Hitachi) design, deployment and operations in a large enterprise environment
• Experience in Enterprise Backup solutions design and operations
• Experience in bash, Powershell and other scripting for operational efficiency
• Experience in managing day to day operations of Enterprise IT infrastructure, including the change management process, risk and impact assessment
• Experience in performing VM migration on databases like Oracle, MySQL, and MSSQL would be advantageous.
• Ability to direct project design and planning activities associated with complex or large sized network infrastructure development projects.
• Experience in dealing with vendors on technology and services.

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Singtel