Job Description

We are looking for a technical support fluent in Mandarin to deliver high-quality technical assistance to our clients. In this role, you will be responsible for resolving technical issues, troubleshooting both software and hardware problems, and ensuring excellent customer satisfaction through various communication channels. Fresh graduates from IT discipline or related field are welcomed to apply.\xe2\x80\x8bYour responsibilitiesProvide first-level (L1) technical support in via phone, email, or chat.Troubleshoot and resolve hardware/software issues.Document and escalate complex technical issues.Assist with software setup and configuration.Collaborate with the team to improve processes.\xe2\x80\x8bYou will haveFluency in Mandarin (written and spoken).Minimum 1 year of technical support experience.Strong problem-solving and communication skills.Technical knowledge of software applications and computer systems.Relevant certifications (e.g., CompTIA, Microsoft) are a plus.Fresh graduates from IT discipline or related field are welcomed to apply.\xe2\x80\x8bIf you are seeking to join a collaborative team and are prepared to assume significant team responsibilities, this opportunity is tailored for you.Interested candidates, APPLY today or email your comprehensive resume/CV to afif.kamal@ellwoodconsulting.com.myKindly note that only successful or shortlisted candidates will be contacted via WhatsApp, phone call, or email.Get similar jobs like these by emailIf you are a human, ignore this field Create alertBy submitting your details you agree to ourConsultantShare this JobSimilar JobsSite MapSectorsHelpMalaysiaAgensi Pekerjaan Ellwood Consulting Sdn Bhd [201401020205 (1096291-X)] (JTKSM 448A)

Ellwood Consulting