Job Description

• Manage customer interactions to increase customer satisfaction and improve service quality, specifically for technical integrations on the advertisers webpages and platforms.
• Provide technical onboarding solutions according to the Service Level Agreements and the quality and quantitative standards set by ensuring that the advertisers questions and issues are resolved.
• Provide pre and post-sales support for all self-service products, primarily supporting integration of eCommerce tracking capabilities on customer web and app platforms.
• Conduct call and email support for companies that advertise on the platform regarding technical issues such as troubleshooting general Pixel implementation, conducting Pixel verifications and onboarding new advertisers onto client's measurement solutions.
• Appropriately escalate issues which cannot be directly resolved, or require Product intervention.
• Perform proactive and reactive analyses of technical integrations on advertisers webpages and present findings to client stakeholders and directly to advertisers
• Maintain and exceed set performance KPIs around productivity, customer satisfaction scores and quality scoring.

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Job Qualifications

• Bachelor's degree or relevant experience in Marketing, Advertising, STEM, or related field
• 1+ years in a technical support role or similar
• 1+ years working in CRM tools in a B2B environment
• 1+ years working with email, chat or call support in a B2B environment
• Proficiency in HTML5, Javascript and CSS.
• Familiar with G Suite software (Gmail, Google Docs, Google Sheets, etc.)
• Experience in web development
• Excellent verbal and written communication proficiency (minimum C1 in the Common European Framework of Reference for Languages (CEFR)
• Proficiency in English & Mandarin language is required.

Hybrid
Rotational shift (7am to 4pm & 11pm to 8am)
About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services--creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.
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Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Skills Required