Job Description

Full Time Technical After Sales Support Jobs, salary up to MYR 3,800 in La Marsa Trading (M) Sdn Bhd Petaling Jaya - Ricebowl
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Technical After Sales Support
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MYR3,002 - MYR3,800 Per Month
Commission: MYR100 - MYR500
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Posted 2 hours ago o Closing 4 Jan 2026
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Working Location Near Station

• Jalan PJU 3/48 2A Petaling Jaya Selangor Malaysia 47810

Requirements

• Provide after-sales service support to customers, such as the installation, maintenance, troubleshooting and repair of the sold products.
• Finding solutions for customers using the Knowledge Base.
• Keeping the Knowledge Base updated when encountering fresh issues and distributing the knowledge to team members.
• Response to Ticketing system, constant review and follow up to ensure all ticket response based on priority.
• Take corrective actions to ensure customers satisfaction, resolve technical product-related issues and write customer summary reports.
• Prepare warranty service, training, or repair for a product.
• Arranging appointments with customers; organising and scheduling service and repair work in accordance to clients needs, booking and part availability.
• To provide quotations of any repair and calculating repair time.
• Analyses history and market conditions to determine inventory requirements and orders parts sales accordingly.
• Identify where improvement is needed in sales practices and make suggestions for improvements.
• Maintain contact with clients to obtain customer feedback regarding product/service quality.
• Promotes teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process.
• Other tasks as assigned by superior.

Responsibilities

• At least 2 years detailed technical and organizational experience in service and parts business and parts organization.
• Strong troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills and dedication to customer satisfaction.
• Good technical, analytical and problem solving skills.
• Detail oriented, good in monitoring and follow up.

Benefits

• Attractive performance incentive, bonuses and yearly increment
• Medical Insurance, allowances and excellent staff benefits
• Marriage Leaves, Annual Leave, Medical Leave etc
• Build your own career journey and work with leading international coffee equipment brands
• KWSP, SOCSO, EIS
• Staff Purchase
• Fast-moving, fun and rewarding role with exciting career advancement opportunities
• Enjoy work-life balance, fun and cozy work culture

Additional Benefits

• Allowance Provided
• Training Provided
• Staff Activities

Skills
Technical Support After Sales Service Troubleshooting Customer Service Coffee Machine Knowledge Coffee Equipment Maintenance
How to go to La Marsa Trading (M) Sdn Bhd by MRT, LRT or other public transport?
Petaling Jaya
Nearby Public Transportation
KTM
KAMPUNG DATO HARUN
0.8 km
JALAN TEMPLER
1.9 km
Important Information
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Skills Required