Job Description

Jalan Puteri 1/2, PUCHONG, MY, 47100 INFORMATION TECHNOLOGY 7558 GO_MY_Vice President M2 Rami AMDOUNI

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About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you'll feel like you belong, are included and can thrive. You'll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:State-of-the-art Data Technology to drive customer experience State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks High-Performing Global Team for stronger partnerships with AXA entities

Job position pitch

A position within Silva Program is open, for a Technical Architect. The role will act as as the expert and the referent for the below topics

ServiceNow Product Roadmap Technical Expertise on all ITSM modules (Incident, Change, Request, Knowledge, SLA, Asset & CI, Problem, Reporting and Performance Analytics) & ITPM (business application management) as well as all Business Modules (HR Case and HR On & Off Boarding, Facilities) A deep knowledge on ServiceNow scripting to support the following - (workflow configuration, ACLs, Business Rules, UI policies, Client Scripts & Scripts includes, Service Porta Technology, Event, Discovery, Purge & Archiving, Automated Test framework)

About the job

Job purpose

The Technical Architect's main role is to support the Central Design Team including the Business Process Consultants, the Technical teams (developers & deployment teams) while ensuring technical debt of the platform is under control at all times.



The role will help to implement and deploy our solutions in a cost-effective way, by analysing and documenting the technical requirements to ensure the business needs is fulfilled. The role includes:

The understanding of functional requirements, Design and propose solutions, Validate the technical specifications, Control and validate the developments, Validate that the solution answers the business needs and provides functional support over the solution.

Main missions

Your responsibilities include:

Scope of work will be on all modules and enablers used from ServiceNow platform. The high developments quality level - be able to assess the quality of the code, using the ServiceNow recommendations and best practices. Ensure the code documentation is at the right level Ensure and be able to assess the optimization of the code provided by the scrum team. Optimize the different flows between Silva and the third systems Ensure the team respect the AXA Group Security Standards The right level of performance for the platform Continuously monitoring the instances and providing accurate and regular dashboards. Provide a clear status of the level of achievement and situation.

Expected skills & experience

We are looking for someone with the following experience and skills:

Technical skills

Relevant experience in Interface Design and developments Understand the design guiding principles with proper alignment with AXA Design main guidelines. Relevant experience in developments on ServiceNow framework Understand, support and evolve the strategic vision of the Silva Integration with external parties Ability to understand various functional contexts in the field of IT Service Management: Relevant experience (5 to 10 years) in ITSM tools (JIRA, Service Manager, Service Center...) Measure the impact of the required functionality on the existing data / processes Expertise required is mix of animation, prototyping, development, research & engineering, visual and interaction sketching into epics, user stories & specifications Update in the ServiceNow framework the status of the developments Understand functional requirements and propose product features, validate technical specifications, oversee development, validate that the product answers business needs and provide functional support over the solution. Web Development JavaScript, jQuery, RHINO and Angular JS Expertise on Service-now LDAP, SAML, MID Server, Javascript, Jelly, Agile, PHP, MySQL Certified ServiceNow System Administrator Certified Implementation Specialist Advanced System Administration ServiceNow scripting Development, HTML, XML, CSS, SOAP, JSON, REST and Web Service Integration Knowledge of XML, CSV, WSDL, Mapping, Webservice Rest & Soap, X509 would be a plus ITIL Certification would be a plus

Soft skills / transversal skills

Proactivity Strong oral and written communication capability Good level of drive to properly manage the different stakeholders with strong result orientation in a collaborative project mode. Ability to manage conflicts. Ability to interact with ServiceNow R&D people Ability to define technical specifications based on business requirements: Business need identification and solution definition. Ability to define and analyse a problem, develop a business case, study the feasibility, and define the scope of the solution. Good team player Autonomous Huge interest in implementing new solutions

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.