Technical Assistance Centre (tac) Engineer

Putrajaya, Malaysia

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Main Accountabilities

Accepts technical escalation from customer service helpdesk
Tier 2 network support
Leads post-mortems for service incidents
Provide technical support and services in resolving complex network issues
Continuously improve network knowledge and skillset to support project and network
Notify the management and related parties for high profile issues
Network and Internet peering monitoring
Able to recommends improvement whenever needed to meet with the latest network standard
Able to convey technical networking information to non-technical customers
Proof of concept testing
Own the operation process and flow
Product development
Data centre maintenance and support
Ensure incident tickets are responded and updated properly, resolved in a shortest time as possible within the SLA
To make sure all links and network devices are at optimum performance
Ensure MTTR at 4 hours
Ensure no tickets are resolved longer than 5 days

Requirements

Possess a Diploma or equivalent in IT/Networking or related are with 1 experience in telecommunications, network operations or network engineering
Fresh graduate is welcome to apply
In depth knowledge of network routing and switching protocol, especially BGP and OSPF and good knowledge in Cisco product is big plus
Strong interpersonal and communication skills
Strong team player who is committed to customer service excellence
Proven ability to work independently and within a team environment
Comfortable in a culturally diverse global working environment
Independent problem solving skills with the ability to assume leadership of resolution activities
Able to work on standby, on-call and over weekend and public holiday if required

Job Type: Full-time Salary: RM2,500.00 - RM3,500.00 per month Schedule:

Ability to commute/relocate:

Putrajaya: Reliably commute or planning to relocate before starting work (Required)

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