Job Description

Introduction The role of the Technical Consultant is to provide the critical skills necessary to implement, integrate, upgrade, administer, support and extend applications. Technical Consultants take ownership of one or more areas of delivery within proof of concepts, analysis and design phases, refreshes, implementations and upgrades, and provide leadership and mentoring to junior resources. Technical Consultants participate in client workshops and calls and have a good knowledge of the technologies and tools associated with configuring and deploying the product. Responsibilities: Participates in the technical workshops during the initiation and definition stages of project Support the NetReveal services team by documenting functional, technical, architecture and data management requirements Create the development environment mirroring the hardware and software stack to be used on client site Technical Consultants will configure the NetReveal product as defined in the design document Be responsible for the management of source control on the project or work with the release manager on the project to allow for source and version control, you must be aware and follow the processes outlined Trouble-shoots environmental issues that arise in the course of deploying/configuring software Perform data management and unit testing Support the services QA team by delivering test defects and clarify test plans and cases Support the client through SIT, UAT, performance and security testing phases Perform packaging of solution, document installation instruction/notes and perform package deployment Supporting of the clients during installation packages into client environments. Identify improvements to our software, processes or supporting documentation Provide the highest level of support and are available for escalation of any technical problems that might occur on a project. Mentor and train the AI Technical Consultant Key Skill Requirements: Candidate must be a Malaysian citizen or already possess full working rights Candidate must have minimum of 3 - 7 years\' experience working in a similar role Experience working in a technical trouble shooting environment Previous knowledge of installing software, creating test environments Good knowledge of SQL and in-depth experience of Databases such as Oracle, DB2, SQL Server and Postgres Understanding of Java and J2EE architectures Good knowledge of application servers such as WebSphere, WebLogic, Apache Tomcat, JBoss Good knowledge of Unix (Solaris, AIX, Linux, HP UX) Some previous technical consultancy experience Exposure and familiarity with software development life cycle (SDLC) Experience working in an Agile environment About Us Who We Are SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 20 countries.

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