Job Description

We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.TMF Group is the leading provider of critical compliance and administrative services. We serve corporations, fund managers, financial institutions and private clients operating, expanding and investing in multiple jurisdictions. We support clients by providing Legal, Regulatory, Compliance, Accounting & Tax, and HR & Payroll expertise in over 80 jurisdictions.

• This role is Technical Content Developer in the Digital Learning Team, part of Global Digital Clients Platform department.
• Technical Content Developer is responsible for gathering the input, writing content, design and management of training and digital learning materials.
• Technical Content Developer will manage training material development projects in close collaboration with Operations and Technology functions to support an effective and engaging staff learning experience; as well as creating content for our client communities of users.
• Technical Content Developer will maintain the training environment for the different platforms, ensuring different service lines are represented, regular updates and correct data is showing following the end to end digital delivery model successfully. Working together closely with the Digital Product Management team, understanding any new features and updates to ensure the environment is ready for Demos and Training.
• The Technical Content Developer will need to develop an in-depth knowledge of TMF Horizon/Cobalt/HR&P Portal and main focus on the KRAIOS platform and learn the existing and changing features and end to end digital delivery model across all TMF Service Lines.
• Working very closely with the different teams withing Digital Client Service Management, Digital Product Management and within Operations and Technology.
• The Technical Content Developer will be responsible for writing, designing, and creating Engaging and Appealing Content to Promote our Training Content and Other projects (Podcast /Client LIVE Forum).
• The Technical Content Developer will be responsible for writing, designing, and creating Engaging and Appealing Content for all the projects that the Digital Learning Team are involved (Podcast /Client LIVE Forum).

Key FUNCTIONS AND Responsibilities

• Research and development of content based on the platform / product and client requirements.
• Enhance user experience by the creation of engaging, effective and interactive training materials and digital learning material.
• Work closely with, advise and support subject matter experts to ensure the training materials and digital learning content created best fits the needs of all those concerned.
• Responsibility for the content collection and management of Product and Digital learning and sharing it via company\'s Learning Management System (LMS) and webinar trainings, including but not limited to:
• Collection of input for new training content and digital learning modules
• Creation of learning curriculums
• Creation of scripts for voiceovers where required
• Updating content of existing courses/digital learning material
• Monitoring of trainee enrolments
• Maintain the training environments and ensure End to End Digital Delivery Model is followed for the New Generation Digital Platform KRAIOS and Horizon, ensuring the quality of the content and setup on the training environment allows for successful client trainings
• Promote new digital learning courses/materials via updates and communications to relevant audiences
• Promote the culture of learning
• Balance competing demands of different projects for content development in line with the launch of updates and releases
• Write articles and information on available platforms to promote learning
• Research and propose new and useful tools for content development./ training needs.
• Given the scope of this role, the successful candidate must have extensive experience of similar roles in similar organisations.

Competencies and Skills

• Vocational teacher who likes creating content and sharing their knowledge and enjoys helping others to understand complex and abstract ideas translating them to exercises and understandable, meaningful training and instructions
• Inquisitive mind with ability to learn new applications based on available sources (including but not limited to written system manuals, analysis of data from the systems and live operations observation)
• Creative person who likes leveraging technology to improve training programmes and make them more appealing and interesting
• A natural coach who can adapt his/her style to different personalities and cultures, reaching training goals via content creation or content delivery when needed
• A person who is continuously interested in searching for, administering and analysing ongoing training needs
• Experience of working in a complex, multi-country professional services, BPO, SaaS or ITO organisation with complex processing requirements
• Strong external and internal customer service orientation
• Willing to be an owner and accountable for decisions that are made
• Possess the skills and personality to operate independently and effectively in a very fast-paced complex global business with an in-depth knowledge of project management
• Passion, dynamism and drive
• Fully proficient spoken and written English, additional European languages will be an asset.
• Personal presence, integrity and credibility
• Ability to develop strong and successful global working partnerships
• Strong stakeholder management skills with a high degree of self confidence, and work closely with both client stakeholders as internal stakeholders (Business and Technology)
• Is an articulate, informed and persuasive communicator. Displays diplomacy and discretion in communicating with others. Monitors audience understanding and reaction, and modifies presentation method and content accordingly.
• Analyses problems by recognizing component parts of a situation. Attempts to anticipate obstacles and think ahead. Understands the facts by asking relevant questions, before making a decision. Commits to a course of action within the necessary time frame
• Understand how to balance business and technological requirements. Ability to understand and interpret different (complex and changing) business areas and related requirements
• Have multi-country experience and demonstrates an ability to work in a multi-cultural, talented and demanding team environment
• Have an ability to focus on operational detail
• Value intellectual curiosity and foster the development and expression of new ideas
• Excellent communication skills in both written and oral form, with staff members, customers, suppliers and the management team with the ability to make decisions, take action and get results

Analytical skills to:

• Identify and write relevant content customized to target audience and design requirements
• Develop, structure and weight the contents appropriately producing high quality content, training and digital learning materials
• Translate complex solutions and tools into easy to follow and understand content that can be leveraged for assigned audiences

Communication and interpersonal skills to:

• Collect and clarify with Subject Matter Experts training content to be created and delivered
• Collaborate with a range of people ensuring progress on getting feedback and to meet deadlines
• Work effectively in virtual environment
• Convert complex information in easy to follow and learn content
• A very well-organized person who can juggle various priorities and deliver outputs at the highest standards
• Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions demonstrating resourcefulness in setting priorities.
• Self-starter not afraid to make connections within the business, proactively looking for information and not afraid to ask questions and learn new skills and applications
• Have an attitude open to learning and continuous improvement that allows to grow and continue learned. Know how to differentiate what their person from what they do. Don\'t take feedback personally. Have or be predisposed to develop resilience in challenging situations.

Experience and Qualifications

• Minimum of 4+ years\' experience in an industrial design role with experience designing and developing technical training
• Minimum of a B.A/B.S in Computer Science, Information Technology or related field is required. An advanced degree is preferred. Professional certificates are preferred.
• Highly proficient in the use of Microsoft Applications (PowerPoint, Word, Excel and Outlook, MS office tools) with the ability to develop reports and manipulate data in Excel
• Domain experience in Payroll, Accounting and Tax, Entity Management, is preferred
• Experience in training colleagues on IT applications, experience in knowledge sharing and/or creation of help documentation
• Knowledge of current and emerging technologies available for digital learning resources
• Not afraid to look for and leverage different content design models and different tools (video recording, ppts, applications) to create effective technical training content
• Project management knowledge to ensure the design and development meet requirements of time, resources and administration
• Familiarity with User Experience/User Interface design related to instructional design would be a plus
• Well accustomed to the principles of effective learning
• Experience in creation of training materials for online applications (technical skills and understanding of end-to-end processes supported by online tools) for different learning outcomes and audiences would be a plus

What\'s in it for you?Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work;
• We provide internal career opportunities so you can take your career further within TMF;
• Continuous development is supported through global learning opportunities from the TMF Business Academy;

Making an impact

• You\'ll be helping us to make the world a simpler place to do business for our clients;
• Through our corporate social responsibility programme, you\'ll also be making a difference in the communities where we work;

A supportive environment

• Strong feedback culture to help build an engaging workplace;
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best

Advertised: 02 Sep 2024 Singapore Standard Time
Applications close: 02 Oct 2024 Singapore Standard Time

TMF Group