Job Description

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Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour, and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to Know the Team

The Technical Learning team is a high-performing team of passionate, fun-loving, and hardworking individuals with varied backgrounds. We have come together to enrich and increase individual and organizational productivity and transform the Grab engineering culture through knowledge management, engagement, and training.

Our mission is to empower Tech Grabbers to succeed in their roles by being a center of excellence through a centralized platform for technical documentation and self-help learning, developing an engagingly robust onboarding and enablement experience for our engineers.

Get to Know the Role

We are looking for a Technical Content Developer who loves to learn and communicate information clearly, concisely, and accurately. As a content developer, you play a crucial hands-on role in building a knowledge management culture across the technical families at Grab. In this role, you will plan, develop, and drive the execution of tech onboarding and training initiatives that have a tremendous impact on the engineers in the organization.

The Day-to-Day Activities:

Work closely with engineers to create clear and concise technical documentation for internal engineering platforms.

Manage technical documentation across teams and support Documentation-as-Code initiatives.

Identify user pain points and business needs to assess documentation and training requirements.

Create training materials for technical onboarding and enablement.

Support in establishing a strong technical documentation culture transforming Grab engineering into an active knowledge-sharing organization.

Evangelize Grab\xe2\x80\x99s technical brand by driving blog creation (and publishing) both internally and externally.

Copyedit, proofread and validate documentation written by others with diligent testing.

Support in managing technical documentation, knowledge sharing, and on-demand learning initiatives, and constantly find ways of improving processes in a data-driven manner.

Help drive and review the overall team strategy and tactics, helping improve Grab\xe2\x80\x99s documentation and learning culture.

Manage project schedule, identify risk, and clearly communicate goals to project stakeholders.

The Must-Haves:

You have 2+ years of experience in technical writing, product documentation, or other related fields.

You have experience working directly with development teams, obtaining information through research and interviews, and testing and validating documentable features and concepts.

You have some working knowledge of documentation-as-code.

You are knowledgeable of SDLC, software technologies, infrastructure, microservices, or Git.

You showcase a passion for continuous learning and customer engagement/enablement initiatives.

You showcase a self-starter attitude \xe2\x80\x93 willing to work hard and take initiative to get things done in a highly ambiguous and fast-paced environment.

You showcase an outstanding problem-solving ability and a demonstration of enthusiasm, initiative, and the ability to learn fast.

You are experienced with multiple stakeholders across various functional teams.

The Nice-to-Haves

You have expertise with development tools and developer documentation is desired.

You have a solid understanding of information hierarchies and content strategy.

You have experience with employee onboarding or enablement programs.

You are collaborative, creative, empathetic, and curious, with a proactive and open-minded attitude to resolving problems and delivering results.

You are an experienced marketer, graphic designer, and video editor would be an advantage.

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

Grab