Job Description

We are looking to recruit Program Coordinator with technical knowledge cum Coach (Part-Time) who will be the point of contacts for Robotics and Coding programs,

troubleshooting, provide coaching and coordinate between teams to ensure smooth operations.

The role:

This position reports to the Operation Manager and will also be supporting the key areas which will include, but not to be limited to, the following:

Provide excellent technical support and represent the company in a professional, service-oriented manner.

Respond to and resolve user issues through email, chat, phone, or in-person support.

Facilitate effective communication with staff, vendors, and stakeholders regarding

Collaborate with the Operations Manager to implement support processes and operational improvements.

Manage daily technical support tasks, ensuring adherence to established procedures.

Coach team members and students in Robotics and Coding Programs.

Organize and conduct short training sessions or coaching workshops.

Monitor and track support tickets/issues to ensure timely resolution.

Maintain accurate documentation of technical issues, solutions, and FAQs.

Perform other administrative or technical support tasks as directed by the Operations Manager or management.

The person

To be successful in this role, we are looking for someone with strong technical and interpersonal skills, along with the following:

o

Key Skills and Attributes

Strong troubleshooting skills for hardware & software.

Basic IT skills including Excel, PowerPoint, Google Workspace.

Organizational and coordination skills.

Excellent communication and customer service skills.

Enjoys coaching and guiding others in technical matters.

Ability to work independently and manage time effectively.

Own transport & valid driving license

Required to travel around Klang Valley

For Malaysian Only

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Knowledge and Experience

Language skills: English Fair

Min SPM, Diploma or Fresh Graduate with good behaviour and passion for learning are encourage to apply.

Experience in technical support, IT helpdesk, or coaching/training is an added advantage.

Added Advantage

Knowledge in Education Robotics or Coding

Teaching Experience (Children)

Working Days/ Time

Mon - Friday : 8am - 5pm

Lunch Break: 1 Hour

Why join us?

Ignite your creativity

with us in a dynamic environment where innovation is at the heart of what we do! Be part of our

supportive & passionate community

that values creativity, diversity, and collaboration. To work with

cutting-edge technology &

tools

while inspiring the next generation of tech leaders.

Added Advantage:

Knowledge in Education Robotics or Coding Teaching Experience (Children)
If you are passionate about working with kids, possess strong organizational skills, and thrive in a dynamic environment, we encourage you to apply.

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

Opportunities for promotion Professional development
Ability to commute/relocate:

Subang Jaya: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Diploma/Advanced Diploma (Preferred)
Work Location: In person